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Thread: Computer finds a new network everytime I restart the computer

  1. #11
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Computer finds a new network everytime I restart the computer

    Hi!
    please follow the instruction exactly as suggested... it should be OK. BUT If you don't have a check on Truevector Internet monitor it means that something went terribly wrong with the ZA install. TrueVector is the core of ZA and should be active.

    I would rather proceed with complete removal of ZA (keep note of your license), clean your system and then install ZA back.

    To completely remove ZA do the following:

    First, please uninstall ZoneAlarm from your Start -> Programs ->
    ZoneAlarm menu if it is present.

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  2. #12
    jimdigris Guest

    Default Re: Computer finds a new network everytime I restart the computer

    Fax,I think the problem may be fixed.It remembers the settings and doesn't scan every day.
    There were two complications.
    One is that I set it to scan on Sundays at 12:30pm.
    When I turned on the computer at 1:50pm, it didn't start scanning immediately.
    I started it because of time constraints.
    I don't know if it would have done it by itself if I had just waited.
    It is scanning email and catching spam. The other complication was that TrueVector was not checked on the Startup or Services tab.
    I checked them manually. I had to restore the checks
    in the services tab that I deleted because one of them was allowing my printer to work and I didn't know which one.I did the steps in your most recent reply before I did the ones in your 1/26 12:46pm reply.
    In the most recent one, there was no Zone Labs folder when I got to step 13.
    I could not find the "Show files" link.
    Additionally, in step 24, there was were no registry entries for vsmon and vsdatant.
    I also turned on the Windows firewall after uninstalling ZoneAlarm.
    I didn't empty any caches, temporary internet files, or run the cache cleaner.Did I make any critical mistakes?
    Can we call this problem resolved, or do you see any serious problems that could come back to haunt me?
    I'm getting really sick of reinstalling ZA.

  3. #13
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Computer finds a new network everytime I restart the computer

    Well, hopefully it will work! Don't see any major issue... and yes, some of the files/registry entry may not be there..Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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