We're running ZAISS and also using a ZoneAlarm Z100G wireless
router/firewall appliance. Here's the problem in a large nutshell:
When a PC on the network is freshly booted and the non-admin user logs in to the OS, if that PC user logs in to the Z100G to obtain logs, etcetera, there's no problem, everythings fine and dandy. However, if that user logs out of the router but
stays logged in on the PC going about their everyday stuff, then at some point later (so far, this has been as little as
45 minutes), when the user attempts to log back into the Z100G, the web browser simply redisplays the login screen.
If the user logs off then back on to the PC, the problem is still there. If, however, the user does a PC shutdown/restart/login...voila!...able to log in to the Z100G again. To make this more strange, after the PC reboot/login and the login to the Z100G, the Z100G log shows the previous login attempts (the ones that
only redisplayed the login page) as being successful. So, the router thinks that the user has successfully logged in when in actuality, it was only
redisplaying the login page. Note here that the redisplayed page does not state "username or p/w
incorrect" which it does if they are
, it simply asks you to log in (again). This happens with IE7 and Firefox.
Now, if ZAISS is disabled, the Z100G login will work fine all the time, even after unsuccessful attempts while
ZAISS was enabled.
It appears ZAISS is the cause, but why intermittent and what is it doing!? Are we missing something in the ZAISS config?
If so, one would think the problem would be constant.
There are three PCs, one XP Home (arrgggh), two Vista Home Premium (ARRRGGHHHH). All are
fresh, new installs
last week with all updates (OS & software). No other AV-type products are installed or
were installed previously. The Z100G is two weeks old with latest firmware.
One last item, rebooting the router has no effect when this starts to happen, only stopping ZAISS does the trick.
Thanks much for any ideas on this one.
---Sorry for being long winded here!---
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite