Am working on resolving both virus and spyware issues, encountered after ZASS install 1/24/08 ... progress has led me to
attempt re-setting the database after first, scanning in "safe mode" ... problem now, is i cannot open any aspect of ZASS in safe mode ... am i doing something wrong (load from 'start' menu) or is it more likely a clean, re-install is necessary at this point ???
FYI -- following the 'cleaning' instructions for the spyware/virus issue is why ZA is to be run in safe mode ... is it necessary to use "safe mode with networking" or just plain ole' safe mode ???
Tried both, cannot load in either.
Thank you for any advice ... we'd really like to use our computers, again
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite