I have not been able to properly access Ebay, Amazon and a lot of other sites since the last couple of Zonealam updates.
Sites take forever to load, and/or never load all images, and/or never finish loading, and/or never let me signon to site. Some sites will work better in IE 7 than Firefox 2.0 but some sites do not work in either. In ebay for example I either never get the signon screen or pages never finish loading. Amazon usually takes forever to load and doesn't display many image files. Wikipedia loads fine in IE7 but never in Firefox and it brings up a screen of text that looks like it starts with what would have been cookie content and appears to be the html code typed out but nothing actually executes and displays.
If I completely disable privacy (cookie and ad sliders) for all sites then the sites work fine. I did the usual and allowed all options for the specific sites and any others they called that showed up in the privacy list after I reset the list. Helps on some sits but not others and completely fixes none of them.
A couple of interesting things:
When I go to a site that doesn't work. Zonealarm adds pa2.zonelabs.com to the privacy site list even though I turn data sharing off. If I delete that site (pa2) Zonealarm does not add it back, but if I have privacy on high and then go to a site I have not setup the privacy advisor uses the name of whatever site is the first entry on my sitelist as the name of the site in the advisor box. That is, I might go to xyz.site that needs cookies and instead of telling me that Zonelarm blocked cookies for that site it displays site a.abc.com as having its cookies blocked. If I edit a.abc.com on the sitelist to allow cookies then Zonealam allows cookies for the xyz.site. Zonealarm will add pa2.zonelabs.com to the privacy list if i reboot and go to a problem site.
IF I load Fiddler as a local proxy server and change firefox to use it as the proxy server for Internet access, everything works perfectly. All sites are fast and proper. Zonealarm privacy works completely and blocks or allows items as I edit the sitelist...
So, **bleep** is going on????????????
Anyone have any ideas? Hopefully someone form Zonelabs sees this and they have an idea? I can use it for now by just having a local proxy running but that obviosuly seems really stupid to have to do that and implies to me that Zonealarm is having some serious problems at least with firefox. I have seen other people post similar problems ith no apparent resolutions so I have tried to provide more detail so Zonelabs can tell us what is going on and what the fix is. I can tolerate a short term problem but will not renew my subscription if they don't fix it. Since IE7 is also impacted I have to assume unless Zonelabs shows differently that the problem is Zonelabs and not for example Firefox.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite