Here is a message that I sent to customer service which sort of sums up the incident in as many characters as the message allowed.
I was really hoping to reach someone live but a message will have to do. I was recently playing on Xbox Live and some kid with the gamertag "NeRd DoEs WoRk" said he would send a bunch of "packets" to my router and shut off or slow down my internet connection. I guess he succeeded because I had to call my ISP to get everything sorted out. I talked to a representative at on the Xbox Helpline (1-800-4-MY-XBOX) and had them take care of the situation. But now I have a bigger problem. The person that I spoke to when I called my ISP wanted to know if I had any type of FireWall. And, naturally, I told them yes. They told me to put my firewall on high. So I did. But I started monkeying around with things because I was super scared my dad's credit card was going to get stolen again so I put my computer basically on total lockdown. I can't access anything. Uninstall or the internet. Please help!
I am on my laptop posting this to see if anyone can help. Whenever I click on Internet Explorer a message comes up saying-
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
I know this is because I screwed around with the options in ZoneAlarm. I cannot click uninstall or the option to start ZoneAlarm. I really just want this resolved so I can use my PC again.
Any help is greatly appreaciated!
Thanks in advance!
PS: I just now realized that I have to pick a product name. I am not sure whether it was Pro or ZoneAlarm (free). All I know is I had to put in an activation key so I'm pretty sure its Pro.
Windows XP Home Edition
Message Edited by nayR on 06-22-2008 09:28 PM