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Thread: zonealarm 7.1.254 stops me accessing the internet

  1. #11
    whiterabbit Guest

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    yeah im not vista sp1 - sp1 was installed long before zonealarm so dont know if it would of been fine without sp1.

    no i have intel 975 chip (shuttle) and i think it has broadcom network adaptor

  2. #12
    Join Date
    Nov 2004
    Location
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    17,290

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    Hi!
    you are or not on SP1? Not clear from your message.
    If not, try to update. If you are already on SP1 please ignore this message.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    whiterabbit Guest

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    lol sorry yeah my last post was missing some commas

    im running windows vista ultimate sp1 - i installed sp1 the same day as installing vista

  4. #14
    Join Date
    Nov 2004
    Location
    localhost
    Posts
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    Default Re: zonealarm 7.1.254 stops me accessing the internet

    Hi!
    OK, thanks.
    Well... no further ideas on how to resolve your issue apart from a total manual removal of core ZA files.
    Just to ensure you do not have any left overs that are nor removed while installing ZA.

    Have you already done so? If not... see below:

    First remove ZA from 'uninstall a program' then follow all steps below.
    (note that instruction below are for XP, but can be easily adapt them to VISTA, just type the commands in start --> Search box. No need to go to 'run')

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.


    Cheers,
    Fax

    Message Edited by fax on 07-07-2008 02:26 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #15
    Join Date
    Nov 2004
    Location
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    Posts
    17,290

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    Hi!
    a further test is to run your system only with ZA and standard MS programs/services to see if you have anything booting conflicting with ZA.

    This way:
    1.) Click Start -->
    2.) Type MSConfig in the search box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computer

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #16
    whiterabbit Guest

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    each time ive uninstalled ive gone through getting rid of the internet logs folder etc - did forget to check the registry though - would think the uninstaller would do that.

    yeah ill try the msconfig thing - didnt think of that - when i get home

  7. #17
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    Hi!
    its not only the folders but also the files that may be dormant into the system...
    Just follow closely the instruction to be sure you get rid of everything including temp files.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #18
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    Ping the IP of the router and see what happens.

    You did add the IP of the router as Trusted into the Zones, as previously suggested?

    Try resetting the router or reinstall the firmware.

    Try using the computer connected directly to the modem- hook it up and try to connect out and then shut down the computer, wait one minute and start the computer. See if the computer can get internet without the router.

    Oldsod.
    Best regards.
    oldsod

  9. #19
    whiterabbit Guest

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    i tried turning off all the services etc in msconfig as you said and it made no difference. the problem seems to be the zonealarm driver rather than the service since even if i shutdown zonealarm and stop it from autostarting i still have no internet - the only way is to uninstall zonealarm and my internet then works.

    ive done the entire uninstall and checked for all those files etc so ill try reinstalling zonealarm tonight

  10. #20
    whiterabbit Guest

    Default Re: zonealarm 7.1.254 stops me accessing the internet

    pinging the router (192.168.0.254) gives the same invalid ip parameter message

    the routers ip should be part of the 192.168.0.x network that zonealarm detects and makes trusted.

    the router is fine - it works with another computer with zonealarm 7 and windows xp2 and worked with mine before when it had same config. it has the latest firmware already. its a modem/router(thompson 585v6) and ive also tried with another modem/router (netgear dg834g) and no change.

    thing is even if i turn off everything within zonealarm or shut it down i still have no internet access - so long as the zonealarm driver is installed the internet(dns) wont work. if i uninstall zonealarm then it all works again.

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