We just upgraded to Zone Alarm Security Suite 70_473 on two of the PC's in my client's medical office and a critical (to us) application (Mirror Imaging Software from Canfield Scientific - http://www.canfieldsci.com/) will not run on the machines that are running the latest Zone Alarm. One other PC that is running 70_470 will run Mirror (after making some configuration tweaks to open ports, modifying the definition of the trusted network, and adding some dll's to the programs in "program control" ) but we were unable to replicate that when we downgraded one of the other machines from 70_473 to 70_470. If we uninstall Zone Alarm the application runs just fine.
I spent some money on a call to premium support to try and get a solution. The tech didn't have anything immediate to try, but promised to email me some things to follow up on (but he has not so far). I have spent 4 hours on this today (not sure I can bill it since the client switched to Zone Alarm from Norton at my suggestion) and we racked up what could have been several hundred dollars in tech support time from the Canfield people, not to mention down time on the PC's in the office that were affected. And Zone Alarm does not seem to offer any online support options any more. So am I supposed to pay $3 a minute to call back premium support to find out why they have not followed up from my first paid call?
Any specific suggestions on getting Mirror to work with ZASS, or general suggestions on how to get a response from tech support, would be greatly appreciated.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite