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Thread: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

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  1. #1
    second_chance Guest

    Default Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    Dear Zone Alarm,
    This morning, July 9th I attempted to connect to the internet, with out success. I contacted my internet provider -- Time Warner Cable -- and the technical support people checked my modem and did some other tests. One of those tests involved the turning off of specific programs, of which Zone Alarm was one of those programs. When I shut down Zone Alarm and then attempted to connect to the internet I was successful. I could then connect via both my internet browsers and my email accounts through both Outlook Express and Sea Monkey.

    I do not know why Zone Alarm is blocking my connecting to the internet or to my email carriers / handlers. Could you please be so kind as to check into why I am having difficulties connecting to the internet because of Zone Alarm. Thank you for your time and kindness in this matter.

    Per your information, after turning off Zone Alarm and enabling Windows Firewall I am able to access the internet and my email.

    My copy of Zone Alarm was registered on 6/26/2008
    Craig J. Phillips Second Chance to Live

    Have a simply phenomenal day.

    Craig J. Phillips

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    Either uninstall the MS updates KB951748 and KB951698 (in the Control Panel's Add and Remove Programs and check the "Show updates" box) or set the ZA's Internet Security slider to Medium<hr>
    It is more secure to use the Internet Security slider at the High level not at the Medium level.
    Or use the High and create specific rules will work as well with the latest MS updates.

    If you wish to retain the MS updates and use the Internet Security slider at High (the default and correct setting), then do an uninstall of the ZA, after the required re-boot then manually remove the files found inside of these folders:
    [*]WINDOWS\ Internet Logs folder[*]Program Files\Zone Labs folder[*]WINDOWS\system32\ Zonelabs folder[*] any files in the Windows\Temp folder[*] and any files found in the Temp folders found in the Document and Settings[*]empty the Recycle Bin

    Then re-install the ZA.

    This method has been successful with the older ZA 5.5.094.000 and with the latest MS updated all installed, on a windows xp he sp3.

    Oldsod.
    Best regards.
    oldsod

  3. #3
    billnash Guest

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    Thanks for the instructions. My results may save someone some effort.....I have the latest version of ZA_SS, on a Win2K machine. After the MS update caused connection failure, I uninstalled the update, then did a clean uninstall of ZA. After a reboot, I reinstalled the MS update, rebooted, and reinstalled ZA_SS.Results: Not acceptable, as every single IP address must be added to the Trusted Zone, including the ZA updater!I have uninstalled the MS update again.....
    Interestingly, my XPpro laptop has not yet seen the MS update, while my Win2K desktop got it this morning.

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    After the clean uninstall, you also did this before re-installing?

    Manually remove the files found inside of these folders:[*]WINDOWS\ Internet Logs folder[*]Program Files\Zone Labs folder[*]WINDOWS\system32\ Zonelabs folder[*] any files in the Windows\Temp folder[*] and any files found in the Temp folders found in the Document and Settings[*]clean the Recycle Bin
    - reboot
    Best regards.
    oldsod

  5. #5
    billnash Guest

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    Yes...exception: Windows folder is winnt in Win2K, otherwise Yes I did exactly as suggested. There was no Zone Labs folder in
    Program Files after I ran uninstall.

  6. #6
    second_chance Guest

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    Bill,
    Per my experience, I lowered my internet security zone to medium and I have since had no problems connecting to the internet.

  7. #7
    anotole Guest

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    I did all that..nothing works. But thanks. Any other idea will be welcome

  8. #8
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    In this case, either uninstall the MS updates in question or lower the Internet Security slider to Medium.
    Best regards.
    Oldsod.
    Best regards.
    oldsod

  9. #9
    crystalwolf Guest

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    Hi I removed the 2 &quot;updates&quot;-------&gt;add remove programs/uninstall: KB951748 &amp; KB951698It didn't work until I rebooted the computer, then ZA came on, everything ok.Laura

  10. #10
    crystalwolf Guest

    Default Re: Problems connecting to the Internet -- Zone Alarm seems to be blocking Access

    I removed those two updates and it is set at med. Everytime I turn on the Zone alarm I cannot access internet!X-(What now?Thanks,Laura

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