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Thread: HELP! Still No Internet!

  1. #1
    goofysully Guest

    Default HELP! Still No Internet!

    My daughter still cannot access the Internet. She has done everything I have read on these forums. The only thing she hasn't done is uninstall Zone Alarm.

    My computer has not yet had the problem, but I keep getting the notice from Windows that it will restart my computer in 5 minutes (with the problematic update) unless I sit here and keep it from taking over. I am not keen on shutting down my computer, for fear that I will no longer have access.

    Please someone help--she has tried everything, apart from uninstalling ZA. What can she do?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: HELP! Still No Internet!

    Hi!
    have you already installed the new update?

    See here:
    http://download.zonealarm.com/bin/fr...cessIssue.html

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    goofysully Guest

    Default Re: HELP! Still No Internet!

    Hi! No, I haven't yet.

    I can do it b/c I have access, but my daughter doesn't...what can she do?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: HELP! Still No Internet!

    Hi!
    follow option 1 and if it fails, option 2.

    If all fails just uninstall ZA, download latest version and install it.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    goofysully Guest

    Default Re: HELP! Still No Internet!

    Thank you , Fax!

    Neither option worked, so I guess that leaves uninstall.

    Do you have a link to how best to uninstall Zone Alarm?

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: HELP! Still No Internet!

    Hi!
    just add/remove programs from XP...

    Or if really you want it more complicated then:

    1. Uncheck 'load ZA at startup' (ZA overview --> preferences)
    2. Reboot the PC
    3. Uninstall ZA (add/remove or Uninstall from all programs --> Zonealarm --> etc)

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    goofysully Guest

    Default Re: HELP! Still No Internet!

    Ok, trying it now!

    Only hope I can get online to get the new version!

  8. #8
    goofysully Guest

    Default Re: HELP! Still No Internet!

    Well, removed Zone Alarm, restarted and still no connection.

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: HELP! Still No Internet!

    Hi!
    then there is something else than ZA causing the problem...
    Try to restore your system to a previous date (when the system was working)

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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