I tried to install the Basic ZoneAlarm Firewall update to fix the KB951748 access problem but when the update tried to install on my computer an error msg came up that reads, "C://Windows/InternetLogs//installer_071108102647.log could not be opened.
Access is denied."
By the way I do not know which product is on my computer, but it's version 7.0.470.000 if that helps.
I also do not know which "software version" I have.
HELP please,Michelle

Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)