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Thread: still cannot load new "fix" update

  1. #1
    davyboy Guest

    Default still cannot load new "fix" update

    Running on "MED" works fine. Still have the dreaded MS update in my system. When I try to install the latest update (483)...the installation freezes at 53%...Temp\071108220744\instdrivers\1x32\ I have tried 4 times ... 3 with clean install,
    1 trying"upgrade".
    Now running on "medium"

    on version 462 as it is the only one that will load!
    Any ideas please.Going to lie down in a dark room to recover!what a shambles

  2. #2
    naivemelody Guest

    Default Re: still cannot load new "fix" update

    Here take a look at this/ click here >
    - notice the un-loading of the current ZA.<hr>

    Recommended Actions -

    Download and install the latest versions 7.0.483 which solves the 'loss of internet access problem' here (English only):

    Click here &gt; ZoneAlarm Internet Security Suite

    Click here &gt; ZoneAlarm Pro

    Click here &gt; ZoneAlarm Antivirus

    Click here &gt; ZoneAlarm Anti-Spyware

    Click here &gt; ZoneAlarm Basic Firewall<hr>(GeorgeV)
    just did a
    Clean Un-install:
    (and everything works OK..(you may have to go into Program Control and check the settings for your other programs..)
    Try a clean un-install of the program then reinstall the program.....

    1.) Download a
    Copy of Zone Alarm 7.0.483 &quot;your version&quot; from
    above/ you can use the &quot;save&quot; to desktop if you choose.
    2.) Go into ZA Overview/Preferences and Un-Check &quot;Load Zone Alarm on Startup&quot; on your current(soon to be un-installed version)

    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other
    Anti-virus/ and- or Anti-spyware
    Security programs
    that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    &quot;C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe&quot;
    Change it to:
    &quot;C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe&quot; /clean (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say &quot;Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot<hr>Using something like this freeware 'CCleaner'
    &lt; &gt;

    , will help do the cleanup as well on both the Hard drive and the Registry . CCleaner will help clean up/ delete all or most of the old temp files/ corrupted files you may have.<hr>
    Now You can Re-install the ZA 7.0.483 program.
    Accept the default setting and choose TRUSTED ZONE and not the INTERNET ZONE..
    follow on screen instructions..
    Good Luck..<hr><hr>In addition:- don't use web accelerators(often used with dial-up)
    nor download managers - temporarily shut-off/ shut down<hr>- better to use Internet Explorer 6/ 7 - temporarily, instead of firefox for ZA install<hr>- in your web browser - if it has security &gt;trusted zone/ site list and pop-up blocker settings - adjust -
    add &quot;; to safe-site/whitelist

    and of any pop-blockers software you may have<hr>- with Webroot SpySweeper, SpywareDoctor, CounterSpy, AVG guard, Windows Defender, etc.
    - temporarily shut off the real time protective - shields, guards, watches, proactive protection, Ad-Watch, etc. Or just temporarily shut-down the software. [ Sometimes you will need to 'un-install' these security software, first before attempting ZA install {SpywareDoctor, SpySweeper } For some users they needed to un-install them first and then - able to install ZA. ]<hr>
    Just prior to new downloading attempt, on your current ZA &gt; go to &quot;Overview&quot; &gt; Preferences &gt; General - &quot;uncheck the box for&quot; = 'Load ZoneAlarm at startup' &gt; click once, wait - it may take a few
    seconds for it to register, but it will clear the box.[*]
    Please restart/ reboot. &lt;[*]&gt;
    Now, download and install your new 483. Unloading the current/ old version will ensure less conflicts between the old version and new version; after install you will have to re-start your pc.<hr>Next time you post it would be advisable to list your...[*]Product Name:

    your ZA product

    ZA Suite/ ZA Pro/ ZA Free, etc.

    Operating System: Windows XP Home Edition/ Vista, etc.
    Software Version: 7.0 = { this is the version number of your ZoneAlarm product - not your Operating System } It would be advisable to enter the full version number of your ZoneAlarm product within your message post - ex. 7.0.462, 7.0470, 7.0473, 7.1.248, 6.5.737,
    <hr>:8}NaiveMelody NYC 7-11-08 - Strange Magic - Electric Light Orchestra<ul>[/list]<ul>[/list]<ul>[/list]<ul>[/list][/list]

    Message Edited by NaiveMelody on 07-12-2008 12:51 AM

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