Sorry if this question has been asked already but I need to know whether this is a Zone Alarm issue or an ISP problem! As briefly as possible - (I'm using my neighbour's computer!) - I haven't had internet access for over 2 weeks now. I use Zone Alarm Free v. 6.5.737.000, Windows XP / Orange broadband using Live Box + Inventel Wireless.
I tried to reinstall the wireless connection on the LiveBox to no avail. The disc wouldn't get past the first screen - when I clicked on "continue" it just did nothing! I've spent hours on the phone with Orange who decided I needed a new disc to reinstall the wireless connection - they
twice sent me the same, "wrong" disc and eventually told me that the Inventel disc has been discontinued and I would need to buy a new wireless connector! When I told them I wanted to cancel my Orange broadband they put me through to an engineer who talked me through various things to try to get the internet to load. It seems that the broadband connection IS there but nothing can get in or out. After half an hour he then said that he thought it was a Zone Alarm issue and that I should contact them - sigh!
So, my question is, does the above loss of internet access for more than 2 weeks sound like the current problems everyone else is experiencing??? If so, should I follow the instructions on this site? Any help/advice would be very much appreciated!!!
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)