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Thread: No access to computer on network

  1. #1
    bill_p Guest

    Default No access to computer on network

    After installing the latest Zone Alarm update on one of my computers, I cannot access the other computer on my home network.
    Anyone have any suggestions what I could do to establish a connection.

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: No access to computer on network


    <BLOCKQUOTE><HR>bill-p wrote:
    After installing the latest Zone Alarm update on one of my computers, I cannot access the other computer on my home network. Anyone have any suggestions what I could do to establish a connection.

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    1.) what version of ZAFree 7.0.473.000 or 7.0.483.000?
    2.) Please Right Click on the ZA Tray icon on the Lower Right and Click the "About" Option this will pop up a windows with all the Info about your Version Of ZA including the complete Version Number.. Click the "Copy to Clipboard" and Paste that information Here in the Forum by pressing the "CTRL-V" key..
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955278856
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bill_p Guest

    Default Re: No access to computer on network

    George,
    Thank you.
    Here is the information about Zone Alarm.ZoneAlarm version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    The previous zone alarm version was 7.0.470.000.
    After I installed the new version, I was unable to see the other computer on my network, but I can connect to the internet OK.
    Zone Alarm seems to be working fine, but My Network Places doesn't have the other computer listed.
    I have tried running the network setup wizard, but it doesn't add the other computer to the network.
    I have tried shutting down zone alarm, but that doesn't make any difference.

  4. #4
    hammernu Guest

    Default Re: No access to computer on network

    bill-p,
    You need to go to Firewall &gt; Zones and create an IP Address entry for every other PC on the lan that you wish to see. If the other computers also have ZoneAlarm and you want them to also see other network computers, you will have to do the same for them.
    Typical entry:
    Name: Laptop1
    IP Address: xxx.xxx.xxx.xxx
    Entry Type: IP Address
    Zone: Trusted

  5. #5
    techjunkie Guest

    Default Re: No access to computer on network

    Same problem different user. I have installed ZA 7.0.483.000. I now get onto the internet just fine, but ZA keeps blocking access from other network computers.
    Yes, I have set up the firewall to place the network 192.168.1.0/255.255.255.0 into the trusted zone. Likewise, a range of netwrok computers
    192.168.1.100-192.168.1.104. (Yes this range includes both the sending and receiveing computer on the network). The loopback adapter has also been placed int he trusted zone. I am running XP sp2
    All this above ZA firewall set up has been working for years. Then last week the internet could not be accessed. Upron installing the 483.000 ZA update, the internet came back, but, lo, even though the firewall was set up to place the network and such in the trusted zone, it starts blocking network calls form other network computers. If I go into the firewall logs I can right click on the latest block alaert and set this to the trusted zone and the network will work for a little while, then ZA will block netork calls again.
    Now, I cannot seem to get ZA firewall to accept the network into the trusted zone.
    I even found a screen in ZA firewall main advanced settings where I can uncheck (automatically put unprotcted networks into the internet zone, and I tried un-checking &quot;filter IP traffic over 1394&quot; that did not help either
    Anybody have any thoughts?

  6. #6
    techjunkie Guest

    Default Re: No access to computer on network

    B4 someone askes, here is the full data on my ZA setup:
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955538678
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    AntiSpam version:5.0.6.8903

  7. #7
    bill_p Guest

    Default Re: No access to computer on network

    I have set zone alarm parameters on both computers so IP addresses are known and in the trusted zone.
    I shut down zone alarm and tried to get MY NETWORK PLACES to show the other computer on my network, and it won't do it.
    There must be a problem with the LAN settings, but I haven't been able to figure out what the problem is.
    I hope someone with more knowledge of the settings can give me some guidance.
    Thanks.

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