Results 1 to 4 of 4

Thread: No more Internet since ZoneAlarm Internet Security Suite Installed

  1. #1
    ngsolutions Guest

    Default No more Internet since ZoneAlarm Internet Security Suite Installed

    Hello,
    Here is my configurationWindows Vista Ultimate SP1 32-Bit
    I used ZoneAlarm Internet Security on Windows XP Pro SP3 ( without the famous KB of MS that causes issues :-) ) and everything works fineI upgraded recently to Windows Vista and since then problems started.I can ping dns server on Internet but unable to browse with IE7 or FireFoxAlso unable to ping my local network but still able to map drive to my NASTry to unload ZoneAlarm but the problem still the sameAlso disable the all security an Internet/Trusted ZOne but nothing changes
    Please if someone could help
    The version of ZoneAlarm installed is 7.1.254.0, the last one I suppose
    Thank you in advance

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: No more Internet since ZoneAlarm Internet Security Suite Installed


    <BLOCKQUOTE><HR>ngsolutions wrote:
    Hello,Here is my configurationWindows Vista Ultimate SP1 32-BitI used ZoneAlarm Internet Security on Windows XP Pro SP3 ( without the famous KB of MS that causes issues :-) ) and everything works fineI upgraded recently to Windows Vista and since then problems started.I can ping dns server on Internet but unable to browse with IE7 or FireFoxAlso unable to ping my local network but still able to map drive to my NASTry to unload ZoneAlarm but the problem still the sameAlso disable the all security an Internet/Trusted ZOne but nothing changesPlease if someone could helpThe version of ZoneAlarm installed is 7.1.254.0, the last one I supposeThank you in advance
    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..Several things youSHOULD do Before you install MS Vista.. or ZA for Vista. (if you already have VISTA installed, Skip over this part and go to # 3 below)1.) Make a Current Clone or Image Backup of your Current Stable WinXP Setup.. Or New Vista Setup if starting out with Vista Pre-Installed....either to a second HD, External USB-2 HD or to CD/DVD's.. (so you have a way to Recover, just in case you scew things up..)It would also be a Good Idea when you have installed MS Vista and have a Stable setup under Vista to make another Backup or Clone of the Vista Setup just to be on the safe side, before adding any new programs to Vista..Here is instruction for Image Backup using Acronis True Image v11, however Both WinXP and Vista include a Backup Utility that will work..http://forums.zonealarm.com/zonelabs...message.id=1592.) Download and Run Microsoft's Vista Compatibility Analyzer, and Update or Delete any software that is not compatible with Vista, before installing VISTA..http://www.microsoft.com/windows/pro...p;mg_id=20409b3.) All Versions of Zone Alarm, Other than theFour NEW ZA Vista Versions released June 14, 2007 are NOT compatible with VISTA and MUST be Uninstalled with the CLEAN Uninstall method before installing VISTA..WARNING!!! If you have any version of Zone Alarm Installed BEFORE you install MS VISTA, you MUST Clean Uninstall Zone Alarm BEFORE you Install MS Vista.. Here is the Instructions for Clean Uninstall of Zone Alarm..http://forums.zonealarm.com/zonelabs...message.id=103Then you should Clean out the Junk files, Recycle Bin and Cashe with the Free ccleaner.exe Program from the link below..http://www.majorgeeks.com/CCleaner_S...bar_d4191.htmlGet the New Zone Alarmfor Vista files here..ZAFree http://download.zonelabs.com/bin/fre...ory_vista.html
    ZAP http://download.zonealarm.com/bin/fr...ory_vista.html
    ZAAV http://download.zonealarm.com/bin/fr...ory_vista.html
    ZASS http://download.zonealarm.com/bin/fr...ory_vista.html
    4.) if you have any other Security programs Like NAV, or Norton Internet Security Suite, or any other AV or Firewall programs, you need to uninstall them.. to be on the safe side.. Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.<HR>Just One, Not Two -- Never use two Anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.5.) if removing Any Symantec or Norton Programs.. ADD/Remove is not good enough, you must also go to Symantec Web site and download their "Norton_Removal_Tool.exe" to remove all traces of Symantec/Norton files that may conflict with the NEW ZA for Vista..This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus,when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to McAfee Removal Tool..http://www.majorgeeks.com/McAfee_Con...ool_d5420.htmlhttp://service.mcafee.com/FAQDocumen...64&amp;lc=1033<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.Here is another Forum Link to more information http://forums.zonealarm.com/zonelabs...message.id=154When you instal the New ZoneAlarm, accept the Default Setting, and check the Trusted Zone instead of Internet zone when asked durring the Install process that way your IP Address, DNS and LoopBack Adapter are all listed in the Trusted Zone....and accept Learning mode durring install.NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..Good Luck...
    Please Post Back with your Progress report..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.006.000 32-Bit (BETA)
    TrueVector version:8.0.006.000
    Driver version:8.0.006.000
    Anti-virus signature DAT file version:955816696
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200807.4245 &lt;== Not Updating Yet
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:7.1.254.000

    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245 &lt;== Not Updating Yet
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ngsolutions Guest

    Default Re: No more Internet since ZoneAlarm Internet Security Suite Installed

    Hi GeorgeV,
    Thank you for your help.
    ZoneAlarm is working fine except one thing, the Parental Control is missing ?????
    Any idea ?
    Thank you in advance
    G ksel

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: No more Internet since ZoneAlarm Internet Security Suite Installed


    <BLOCKQUOTE><HR>ngsolutions wrote:
    Hi GeorgeV,Thank you for your help.ZoneAlarm is working fine except one thing, the Parental Control is missing ?????Any idea ?Thank you in advanceG ksel
    <HR></BLOCKQUOTE>There are several things that are Different between the XP version and the Vista version, partly due to the way Security is handled in the Vista OS..Here is a Quote from the Moderator.."We are working on adding SOME features but there are going to be many which will never be integrated back in the Vista Suite.We don't have a list yet available for the public because technical details are still being worked out and wont have anything for 4 months or so.Forum Moderator"----------------------------Many of those features including parental Control may be added to the new Version 8.0 when Beta Testing is finished..

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •