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Thread: Can't Download Virus Updates

  1. #1
    fordjs Guest

    Default Can't Download Virus Updates

    I am running ISS ver. 7.0.483.000 on Windows XP Ser Pack 2 on a home network. It is authorized for 3 computers. It will update the virus definitions on my desk top but not on the laptop connected through a wireless router (internet and e-mail function okay). I have 187 days left on my registration.

    When I try to update I get a cannot connect message or the viruses and a timed out message for the spyware. I have compared all the setting I can think of on the desk top and lap top and they are the same.

    OS firewall is turned off, using the ZA firewall.

    Any suggestions?

    John

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,865

    Default Re: Can't Download Virus Updates


    <BLOCKQUOTE><HR>FordJS wrote:
    I am running ISS ver. 7.0.483.000 on Windows XP Ser Pack 2 on a home network. It is authorized for 3 computers. It will update the virus definitions on my desk top but not on the laptop connected through a wireless router (internet and e-mail function okay). I have 187 days left on my registration.

    When I try to update I get a cannot connect message or the viruses and a timed out message for the spyware. I have compared all the setting I can think of on the desk top and lap top and they are the same.

    OS firewall is turned off, using the ZA firewall.

    Any suggestions?

    John

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000

    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:957261444
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4385 &lt;== New Update
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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