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Thread: Antivirus no longer on my computer

  1. #1
    christa Guest

    Default Antivirus no longer on my computer

    I just discovered that I no longer have ZAAV 2007
    which I purchased and installed Sept 2007. I have Windows XP. I suspect this has something to do with when I had to contact my ISP because I could not get onto the Internet after the Windows Update. I was directed to the Zone Alarm site and guided to fix the problem. It looks like I simply downloaded the Firewall and no longer have the AV. I tried to reinstall from the disc I have but got an error. Not sure what to do next. I would like to keep this fix simple. Since I am due to renew next month, can I just buy the renewal and install it online as opposed to following a long list of steps into the bowels of my computer.ThanksChrista

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Antivirus no longer on my computer


    <BLOCKQUOTE><HR>Christa wrote:
    I just discovered that I no longer have ZAAV 2007which I purchased and installed Sept 2007. I have Windows XP. I suspect this has something to do with when I had to contact my ISP because I could not get onto the Internet after the Windows Update. I was directed to the Zone Alarm site and guided to fix the problem. It looks like I simply downloaded the Firewall and no longer have the AV. I tried to reinstall from the disc I have but got an error. Not sure what to do next. I would like to keep this fix simple. Since I am due to renew next month, can I just buy the renewal and install it online as opposed to following a long list of steps into the bowels of my computer.ThanksChrista

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Antivirus

    <HR></BLOCKQUOTE><H3 style="TEXT-ALIGN: center">Critical Issue (7/8/2008) Windows update (KB951748) causing loss of internet access.
    </H3><H3 style="TEXT-ALIGN: center">NewZoneAlarm versions posted for allproducts Click here to download</H3>or the following..
    1.Download the ZA 7.0.483installerpreferably with IE7 and no Download Manager/accelerator like Get-Right) (Click the Red Download Now Button)ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.html ZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZAAS http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:957316279
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4385 &lt;== New Update
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarmŽ Extreme Security


    Click here for ZA Support
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