Hi all! Nice to meet you
I have written to Pogo tech support 11 times about this issue and 2 1/2 months and 20 emails later, one of their tech people said ZA was the problem, so here I am to ask. I will spare you the other 19 reasons they gave me, but will mention those emails were shockingly restained and polite on my end (<strike>if you knew me</strike>, and also saw what I had to go through to get a straight answer out of Pogo...
When I sign into my Pogo account, I get to my main page. If I click on anything...hyperlink to a game, any Dancing Whatnot, any informational Doo-Dad... the browser snaps shut (MSIE 6) and I'm back to my desktop. One week it was fine, the next, poof. After much swearing, I was able to mouse-over a game hyperlink without the browser snapping shut and I'd get a little pop-up window, with that round, rotating Java "sun" in it, telling me the game was downloading. Since this was obviously a glitch, I uninstalled Java (clean, and culled the registry) and reinstalled. This didn't help a thing, but eventually the window stopped popping up and I just went back to Popping out to my desktop if I either pulled up the page or clicked. This goes on today yet.
A few times, all of a sudden and for a short time as this all evolved, ZA put up a (fast) alert window right before the Snap/Poof! saying that DrWtsn had found malicious code on the page, and so...snap. I don't have any viruses on the comp but checked extensively anyway since I am a Geek and really like this stuff, and there was nothing.
I told Pogo all this. The Next Tech Whoever then said it was my ad blocking software, in spite of me stating that I had Pogo allowed into the "super trusted zone" and have all cookies allowed and no ads blocked, period, anyway. So, I asked my ISP if it was their firewall and they said no, so...
Then Pogo said to Unistall Java again, or it was Quicktime, or I had cookies blocked. Or to uninstall Java. Anyway, I finally sopke to a Human (2 1/2 months later) who said they update their site monthly and it's just how it goes if ZA didn't end up compatible with it. And that "the bigger programs" like Norton or McAfee would work fine with Pogo and it 'wasn't surprizing" that ZA was giving me issues. And sure, it can happen that it's only with their site; they do a lot of coding and work to make sure viruses/bugs, etc stay off their site so they do have a lot of 'stuff' on it. And ZA not keeping up with that, well, sure.
They suggested I use McAfee or just use Firefox. Which, I can. But then it doesn't make a lot of sense to me that Pogo still snapped shut when I did uninstall ZA and tried. Or, as the last tech person said, if Pogo tries to use ports that ZA sees as "intrusions" then are there ports to 'allow" and doesn't that fix it? Are they being sneaky? It's bad enough I have to fear Microsoft taking over the world, now Pogo is the Evil Empire?
I also have heard a LOT of people having this problem, they were talking about it in the chat rooms for weeks, I was told. I'm sure it's something with their coding/site as they recently have been adding a lot of new games and Dancing Whatnots.
I have www.pogo.com allowed trusted access to the comp, as well as games.pogo.com which someone on these boards suggested.
I await your wisdom so that my curiosity ends and I can stop <strike>ranting at</strike>
writing tech support....
and thank you very
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite