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Thread: Zone Alarm Free 7.1 (Vista) appears to be blocking intern...

  1. #1
    dracula Guest

    Default Zone Alarm Free 7.1 (Vista) appears to be blocking intern...

    Zone Alarm Free 7.1 (Vista) appears to be blocking internet access but does not ask for permission.
    In early August I updated my Windows Vista Home Premium and found that I could not then use Internet Explorer. I Restored to my pre update position & everything was fine. Two weeks later - after holiday - exactly the same thing happened so I downloaded Firefox as a new browser. ZA does not allow Firefox access
    either. If I disable ZA then both Firefox and the updated
    Internet Explorer are
    fine. ZA has not asked for permission to allow/deny access to either of them. Firefox is not listed in the programmes permission list.
    What do I do to sort this out?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    dracula Guest

    Default Re: Zone Alarm Free 7.1 (Vista) appears to be blocking intern...

    ZoneAlarm version:7.1.248.000
    TrueVector version:7.1.248.000
    Driver version:7.1.248.000
    OK an update. What appears to be happening is that Zone Alarm has stopped asking for permission to allow
    new/ updated software to have internet access. It just locks them out. In the case of my two browsers I get the standard message telling me the page is unavailable or the connection is down etc. Disabling Zone Alarm allows normal access.
    Please help



  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zone Alarm Free 7.1 (Vista) appears to be blocking intern...

    Hi!
    have you already tried to completely reset ZA settings?

    This way:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    dracula Guest

    Default Re: Zone Alarm Free 7.1 (Vista) appears to be blocking intern...

    Yes I have tried that. It does not however appear to do anything. I go through the restart procedure & it tells me that by doing so I will revert to facoty settings but
    my previous programme preferences are still there & it still doesn't offer me the chance to approve anything new or updated.

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