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Thread: Difficulties accessing websites with logins

  1. #1
    galrick Guest

    Default Difficulties accessing websites with logins

    Hello everyone,
    I have problems accessing some websites these days. Strangely enough it started happening straight out of the blue, as I didn't have these problems just a few days ago. For your info I'm using the Security Suite 8.0.020.000 and IExplorer 8.
    My biggest problem is probably with the deviantART website. When I log in I can't access my private folders and when I click to view a particular image, I'm automatically logged out. It's as if IExplorer doesn't remember that I just logged in and denies me access as if I was someone else trying to access my account. When I shut down ZoneAlarm I can access my account normally, but only after I close and re-start IExplorer. Even then though, the same problems happen after a while if I leave IExplorer idle, even without ZoneAlarm.
    Really I don't know if the problem is with IExplorer, with ZoneAlarm or with the interaction between the two of them. Lowering security levels in IExplorer and ZoneAlarm doesn't seem to work, even with the Privacy options (cookies, ads, etc) completely off.
    Any suggestions?
    Thanks.


    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Difficulties accessing websites with logins

    1.) ZoneAlarm is still investigating and collecting data on the Slow shutdown, slow coming out of Standby and slow logging off user issue. The automatic update for 8.0 was turned off .We recommend that users uninstall 8.0 and reinstall 7.0.483.000http://download.zonealarm.com/bin/fr...seHistory.htmlWhen a improved version is ready the automatic update notification will let you know in the client.2.) MS InterNet Explorer 8.0 is a BETA.. (IE8 may contain it's own Can of Worms..)3.) It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. 4.) Please Right Click on the ZA Tray icon on the Lower Right and Click the "About" Option this will pop up a windows with all the Info about your Version Of ZA including the complete Version Number.. Click the "Copy to Clipboard" and Paste that information Here in the Forum by pressing the "CTRL-V" key..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.055.000 32-Bit BETA
    TrueVector version:8.0.055.000
    Driver version:8.0.055.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:960594173
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4705
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    galrick Guest

    Default Re: Difficulties accessing websites with logins

    Thank you for your feedback George. It seems like we had the same idea as pretty much everything went back to normal once I rolled back to IE7 and ZA7. Unfortunately, this is an alternative and not really a solution. I guess I'll have to test it out further once the new update for ZoneAlarm comes out.

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