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Thread: ZoneAlarm intermittently blocks FTP uploads

  1. #1
    drcrypto Guest

    Default ZoneAlarm intermittently blocks FTP uploads

    I have recently installed ZoneAlarm SecuritySuite (after finally giving Norton the flick).

    However I am having a problem where ZoneAlarm intermittently blocks FTP uploads. I am a Web Developer and am constantly uploading entire websites to webservers so this is unacceptable.

    Curiously it doesn't happen with images (binary files).

    Here is what happens:

    I queue up a mixed list of files to be uploaded.
    The majority of files will upload without problem, but the queue will freeze on a particular ASCII file - it might be .php or .htm or .css.
    Eventually a 0 byte file will be uploaded.
    If I delete the 0 byte file and try again, the same thing will happen.
    If I disable ZoneAlarm and try again - the entire queue will upload without problem.


    I have tried several FTP clients (FileZilla, FireFTP, CuteFTP) and they are not the issue.
    I have tried switching between active and passsive modes.
    I have tried giving the FTP clients full permissions within ZASS's "Program Control" but it still happens.
    I have tried tweaking the firewall level but it doesn't make a difference.

    The randomness of this problem worries me - it seems to be random ASCII files that get blocked.

    Hopefully someone has an idea that might help. I dont want to go back to Norton - but I there's no point having ZA if I have to turn it off for 50% of the day.

    Thanks,

    Dr C

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    goldsheet Guest

    Default Re: ZoneAlarm intermittently blocks FTP uploads

    I have the exact same problem, and have also tried all of the solution you have, without any success.
    I know this does not solve either of our problems, just wanted to let you know that you were not alone.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZoneAlarm intermittently blocks FTP uploads

    1.) Click on the ZA Tray Icon to bring up the ZA Control Center Menu..Click Program Control then Click Program Tab..Look down the list for the FTP program..make sure that it has Suppoer Trusted Access, and Three Green Check Marks for Trusted/Internet Access and Trusted Server Rights..2.) in FireWall (Main ) Make sure Internet Zone Security is HIGH, Trusted Zone Security is Medium..3.) Check the following settings..NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check MarksZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:961395600
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4775
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    drcrypto Guest

    Default Re: ZoneAlarm intermittently blocks FTP uploads

    Thanks GeorgeV,

    I have followed those instructions.

    Will let you know if it resolves the issue.


    DrC

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: ZoneAlarm intermittently blocks FTP uploads

    Hi!

    also double check that the windows firewall is OFF.
    XP control panel --> Security Center --> Push on 'Windows Firewall" --> Double check that "OFF (not recommended)" is CHECKED.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    drcrypto Guest

    Default Re: ZoneAlarm intermittently blocks FTP uploads

    Hey guys,

    After a month - that issue seems to have gone away.

    Thanks for your help - those additional settings seem to have fixed it George V.

    Thanks again,

    Dr C

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZoneAlarm intermittently blocks FTP uploads


    <BLOCKQUOTE><HR>drcrypto wrote:
    Hey guys,

    After a month - that issue seems to have gone away.

    Thanks for your help - those additional settings seem to have fixed it George V.

    Thanks again,

    Dr C
    <HR></BLOCKQUOTE>Thank you for your Feedback..I'm glad things are working as they should..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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