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Thread: Cannot download files!

  1. #1
    steve257 Guest

    Unhappy Cannot download files!

    After installing Win7-64 last fall, I had lots of problems with ZoneAlarm. Now that a newer version is out (9.1.603.000), I thought I'd give it another go...

    Well, first impressions are that I still have issues
    The biggest issue right now is that I can't download anything!!!!! When I try to download a file, I get the windows box (x% of filename.exe from nnn Completed), but it's frozen, and nothing downloads. I know from installations of ZA on other machines that I should get a ZA download box that shows the progress and then scans the file--this isn't showing up on this machine

    Anyone have any ideas what may be happening and/or how I can start downloading files again? I'd hate to drop ZA again and go back to MS's anti-virus & firewall.


    Additional info:
    HP Pavilion d4999t-2 with Core2 Quad
    ZA Security Suite V 9.1.603.000
    Last edited by steve257; July 1st, 2010 at 05:39 AM. Reason: Adding my system info.

  2. #2
    Join Date
    Nov 2004

    Default Re: Cannot download files!

    Sounds like a problem with your browser settings.
    Probably due to past infections or addins your ZA is not able to workcorrectly .

    If it is simply a ZA issue you should be able to fix it by doing this (below).
    This applies to ZA Extreme not sure it will work in ZA Suite:

    1. Disable "Browser Security" through ZoneAlarm GUI
    2. Run registry editor and delete key: {93711F64-F9D7-4f1d-B013-21E88CB69D8A} from this locations:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Ext\Stats
    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Ext\Settings
    3. Manually delete #ISW.FS# folder from C:\Users\YOUR_USER_NAME\AppData\Roaming.
    4. Enable "Browser Security" in ZoneAlarm GUI.

    You should anyway contact the official ZA technical support at the link in my signature and explain the issue.
    Post back if you will be able to resolve the issue with ZA support. It may help other users with your same issue.


    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

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