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Thread: ZoneAlarm Pro - Not Allowing Internet Access while open

  1. #1
    twoeleven Guest

    Default ZoneAlarm Pro - Not Allowing Internet Access while open

    For some reason... with ZA Pro open i cannot browse the internet or anything... But my programs can run updates.. like if i click update on AVG it connects to the server and updates itself.. but i cant use FireFOx or Internet Explorer.... if i shut down ZA then everything works fine...
    Now ive been reading the forum all day to find a resolution and i've tryed everything i've been reading.. watched the tutorial.. read manual/help files... i dont know what the issue is... Is there some way to set all ZA settings to Defualt without reinstalling.. like.. what can i do? someone help please...

    I've checked the programs settings in ZA both FireFox and IE have internet access rights.. so i dont understand whats happening

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004

    Default Re: ZoneAlarm Pro - Not Allowing Internet Access while open

    Hi!To repair this problem, please follow the steps below. Please note that this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers,Fax

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