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Thread: ZA asking for personal pasword

  1. #1
    toledotom Guest

    Default ZA asking for personal pasword

    Today I tried to change setting for my firewall
    and received a message screen asking for my "personal password".

    It cames up when ever I went to open things such as "Overview - Product Information - Renew License,
    also at the change license number and numerous other places.
    For the past 8-10 days I have repeatedly received a screen that asks if I want to go to maximum security or remain in the learning phase.
    I have
    chosen Max.
    but the message continually repeats itself.I have used ZA for over 7 years and have never created a password except for wesite access, and that doesn't work for this problem?????
    I am concerned that one of the newer viruses may have been able to infiltrate ZASS and block user access, so changes can't be made, or is my paranoia showing?

    Operating System:Windows XP Pro
    Software Version:5.x
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: ZA asking for personal pasword

    Hi!please contact ZA technical support directly: www.zonealarm.com/tsform Or use thethe live chat feature, link in my signature.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    toledotom Guest

    Default Re: ZA asking for personal pasword

    Many thanks, will do tomorrow, my old eyes can't stay awake any longer.
    Appreciate the quick response!

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: ZA asking for personal pasword

    You're welcome!Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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