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Thread: Help! ZA blocks Remote Desktop / Terminal Services

  1. #1
    trelaina Guest

    Default Help! ZA blocks Remote Desktop / Terminal Services

    I have ZA ISS running on two computers.
    Laptop is WinXP, desktop is Vista.
    Both updated and have similar settings.
    I need to access my work computer using Remote Desktop / Terminal Services in conjunction with a work front-end program.
    The work program checks for installed & up to date virus software.
    Everything works perfectly on my laptop - I never have a problem connecting.

    On my desktop, if ZA is running, it gets all the way up to the remote desktop screen and then just....stops.
    It never connects.
    I've tried:
    ** Game Mode (works every now and then)** Shutting ZA down (used to work before programs checked for valid virus software)** Shutting off all firewall and program controls on ZA (doesn't work)** Adding port 3389 everywhere it looks like I should (no luck)
    What am I doing wrong?
    How can I get ZA to allow me to do this?
    My only other option is a complete uninstall and getting a new firewall/VS.
    Any help appreciated....

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    forum_moderator Guest

    Default Re: Help! ZA blocks Remote Desktop / Terminal Services

    Hello,Are you running version 8.0.400.020 on all your systems?We recently fixed a problem with remote desktop in this build.Incompatibility issues with Remote Desktop connections have been resolved.
    Is one of the many fixes. You can find the download link at the top of the forumForum Moderator

  3. #3
    trelaina Guest

    Default Re: Help! ZA blocks Remote Desktop / Terminal Services

    Check for Update did not find this version, so I downloaded via the link.
    After install tried Remote Desktop again, no luck.
    Same problem.
    It gets to the RD window and just sits there, never connecting.

  4. #4
    trelaina Guest

    Default Re: Help! ZA blocks Remote Desktop / Terminal Services

    I'm sorry to bump, but I can't work from home while this is happening except from my little netbook....not good for 8+ hours in a row.

    Can ANYONE help???

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Help! ZA blocks Remote Desktop / Terminal Services

    Hi!have you actually contacted the ZA official support? Link in my signature.So, you can try to properly troubleshoot the problem? Terminal service works fine here...Have you checked the ZA settings? Trusted zone set to MEDIUM and set everything else to default?Have you reset the settings? Please follow up with the ZA support.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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