I have this problem which started a few weeks ago, and I haven't made any changes to my system.
Eventually I even decided to format the windows partition, and the problem still continues.
While I am gaming in Unreal Tournament 2004 on a multiplayer server, all of a sudden the screen would freeze, also the desktop and no program will respond.
The only way to get the desktop and programs running responding again is to disconnect from the internet (I am on Cable and with a dialer). If the dialer window responds then I can
disconnect from there. If not, then after I disconnect the modem, immediately all programs are responding again.
At this point, I can connect to the internet again, but then Firefox (*which worked fine before the game freeze*), will not respond. For example opening tabs, even hovering the mouse cursor over menues, it all wont respond, then it might respond for a seconds and then get stuck again. And when I disconnect from the internet, immediately Firefox will become responsive again.
Even if I restart the computer / create a new Firefox profile / run Firefox in safe mode, the browser will not respond when connecting to the internet! Only happens after that game freeze.
Internet Explorer 8 browser has no problem like Firefox, it is responding just fine, even after that game freeze.
I found out that after exiting zone alarm, and again connecting to the internet, Firefox will be responsive again. At this point I could create a new profile, restart, and then Firefox will work again with Zone Alarm running. *Until the next game freeze*.
Now I tried to figure out when these game freezes happen, and it seems to me, though not 100% sure, that it only happens when I have Firefox downloading one, two, or more files, at a speed of at least 150Kb/s.
From this it seems to be related to either *Zone Alarm configuration/version*, Firefox or the UT2004 game, or maybe something completely different?
I am lost and I want to be able to download files And game...
I have asked Firefox support but they don't seem to be of any help, they just directed me to an article about Firefox hanging, which did not help me.
I have a system with updated drivers, program versions, windows security hotfixes etc... I have no idea what causes this, please help me find out and fix this.
I do not need a general article, but specific help, so I will provide any information needed in order to solve this weird issue.
I also ran a program to test CPU and RAM, just to be sure... and Prime95 works fine with no errors for 2 hours. There is no problem with the GPU, I can play SP games fine for hours.
I have Zone Alarm Security Suite v8.0.298.000
I know there is a newer version, v8.0.298.035, but dont think it contains any critical update, it does not even show on the release history page.
ZoneAlarm Security Suite version:8.0.298.000
Anti-virus engine version:188.8.131.528
Anti-virus signature DAT file version:986257798
Anti-spyware engine version:184.108.40.206
Anti-spyware signature DAT file version:01.200906.6065
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite