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Thread: Cannot upgrade or uninstall - install or upgrade programmes will not respond

  1. #1
    computervirgin Guest

    Default Cannot upgrade or uninstall - install or upgrade programmes will not respond

    Have tried upgrading free zone alarm from version 7.0.302.000 to 7.0.337.000 but every time i try upgrading, the programme stops responding so I reboot and I'm back to square one and zone alarm hasn't upgraded. Have tried uninstalling using the zone alarm uninstall feature but again the programme soon stops responding. The computer itself does not crash. Any suggestions?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    jdoliver Guest

    Default Re: Cannot upgrade or uninstall - install or upgrade programmes will not respond

    have you tried the uninstall procedure given in
    http://forums.zonealarm.org/zonelabs...message.id=103

  3. #3
    computervirgin Guest

    Default Re: Cannot upgrade or uninstall - install or upgrade programmes will not respond

    Tried that and as far as I can see all files have gone, (did it in normal not Safe mode). When I try a new install computer hangs at 25% install at: C:\windows\system32\ZoneLabs\zlquarantine.dll

    Now what?

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