I have wasted 6 hours just trying to get this renewal.
I have deleted everything as instructed and still can't load any antivirus. Now it says that i only have a 15 day trial and and i have installed the new code for my one year extension.
I am able to load the spyware update at this time but nothing as far as virus.
Right now i am lucky to even be writing this as this program slowed down my computer by using over 50 percent of the cpu and I had to try and restore which failed, just to try and be able to surf the web..

Have no idea what else to do except trash this program for good and ask for my money back.

Operating System:Windows XP Pro x64
Product Name:ZoneAlarm Internet Security Suite