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Thread: URGENT: ZoneAlarm renders XP unusable

  1. #1
    bugzpodder Guest

    Default URGENT: ZoneAlarm renders XP unusable

    I just downloaded and installed the free version of zone alarm (not sure what the version number is, but the latest one).
    I believe when it is doing "configuring zone alarm..." my XP simply restarted (no BSOD).
    However, subsequent access to my OS (XP service pack 2)
    are simply blocked -- even in Safe Mode.
    The OS simply hangs at a point with no error messages.
    (before the point UI are displayed)
    Fortunately I have dual booted in Vista and was able to access internet here.
    I need
    assistence in resolving this issue.
    Is there a way of removing Zone Alarm mannually?
    Thank you!
    PS I also have Symantec AntiVirus
    running when ZA was installing, and possibly some byproduct of Norton (I cannot verify this since I do not have access to XP!).
    I vaguely recall compatibility issues when running antivirus and zonealarm, however I had no trouble prior to this point in getting the software to run.
    Please HELP!
    am not sure which version of XP i'm running - Home or Pro..

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    bugzpodder Guest

    Default Re: URGENT: ZoneAlarm renders XP unusable

    problem fixed by itself. No further support required.

  3. #3
    zaswing Guest

    Default Re: URGENT: ZoneAlarm renders XP unusable

    Good news. Thanks for posting back.
    As far as I know there should be no conflicts with anti-virus products when you use ZA free. But during the installation of ZA it's better not to have AV running to make sure everything gets installed properly. The best way is to download a version you want, save it in a folder, disconnect from the internet, shut down AV, install ZA, reboot when asked and you're good to go

    If ever in the future you decide to go for the paid version with AV (ZA pro, ZA suite), please uninstall all traces of the current AV. There is a bunch of sticky posts here about how to totally get rid of all traces Norton or McAfee products so they don't conflict.

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