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Thread: Help! Error Msg: Installation Failed. Downloaded file is not ZoneAlarm Installation

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  1. #1
    oldblighty Guest

    Default Help! Error Msg: Installation Failed. Downloaded file is not ZoneAlarm Installation

    My annual subscription to ZoneAlarm Security just expired so I purchased a renewal (as I've done in previous years) however this time when I went to download the new version
    the following message popped up "Installation Failed.
    Downloaded file is not ZoneAlarm Installation".
    Any ideas how this can be resolved??Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    rpkovitch Guest

    Default Re: Help! Error Msg: Installation Failed. Downloaded file is not ZoneAlarm Installation

    I have a similar experience & sent an email to ZoneAlarm support 2 days ago - no reply yet.
    My annual subscription to ZoneAlarm Pro just expired so I purchased a renewal with an upgrade to ZoneAlarm Internet Security Suite.
    I had purchased 2 licenses for Zone Alarm Pro 1 year ago.
    I purchased the renewal with upgrade for 2 PC's, went to download the new version
    & I received the same
    message
    "Installation Failed.
    Downloaded file is not ZoneAlarm Installation".

    I too have Windows XP Home Edition.
    I tried the download several times with the 2 different options.
    (download or download & Install)
    Always get the same error message when the downloaded file runs.
    So - I browsed the Zone Alarm website & decided to download the beta for ZoneAlarm Internet Security Suite.
    That installed fine.
    The problem now is that it does not replace the default license key with my new license key.
    I paste it in according to instructions, I get the message that it was accepted & then when I "ok" the message the default key replaces my licence key & the message shows that there are 57 days left in the beta.
    I'm really frustrated & also very disappointed that a company like Checkpoint doesn't have their act together.
    I'm considering cancelling my order & definitely will if Checklpoint doesn't come up with a solution...
    I have browsed this user forum but have not seen any replies yet to address this issue.
    Do you have any word yet?Thanks

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm Internet Security Suite

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Help! Error Msg: Installation Failed. Downloaded file is not ZoneAlarm Installation


    <BLOCKQUOTE><HR>rpkovitch wrote:
    So - I browsed the Zone Alarm website &amp; decided to download the beta for ZoneAlarm Internet Security Suite. That installed fine. The problem now is that it does not replace the default license key with my new license key. I paste it in according to instructions, I get the message that it was accepted &amp; then when I "ok" the message the default key replaces my licence key &amp; the message shows that there are 57 days left in the beta.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Hi!beta software does not work with retail keys.You will need to wait for the official release that should be soon, for sure before your ZA beta expires.And remember you will need to completely remove the beta before installing the official release.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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