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Thread: installation stalls at 25%

  1. #1
    tigaizumi Guest

    Default installation stalls at 25%

    I cannot install the free version of Zone Alarm firewall.
    It always stops and freezes at 25%, at the file "zlquarantine.dll".
    Before installing I have shut down all running programs, turned off the Windows firewall and my anti-virus program.
    There are no traces of any Norton/Symantec programs on my computer.
    What is the problem??

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    naivemelody Guest

    Default Re: installation stalls at 25%

    What anti-virus are you using?? If Kaspersky av, PC Shield's AV software by Kaspersky,
    old AOL lite av - see - http://forum.zonelabs.org/zonelabs/b...ssage.id=71235
    .<hr>http://forum.zonelabs.org/zonelabs/b...d=71835#M71835<hr>Are you using any (often used with dial-up)web accelerators or download managers? Don't use these when downloading any ZA. Use IE/Internet Explorer 6/7 instead of others, (Firefox, etc.) for downloading ZA.<hr>See - http://forums.zonealarm.org/zonelabs...ssage.id=70534
    read thru to last post.<hr>:8}NaiveMelody NYC 9-8-07 - Hotel California - The Eagles

  3. #3
    ozarkman Guest

    Default Re: installation stalls at 25%

    Try the Install in 'Safe Mode'...

    Worked well for me, with Vista version...worth a try with XP ?

    hth....ozy



    Operating System: Windows Vista Home Premium
    Software Version:
    Product Name: ZoneAlarm (Free)

  4. #4
    tigaizumi Guest

    Default Re: installation stalls at 25%

    I tried installing the older version and I got three errors.
    After re-booting my computer completely froze, nothing worked.
    So I went into safe mode and unistalled Zone Alarm, re-booted and everything seemed OK.
    Shut down the computer for the night and this morning it would not boot again!
    I unistalled my AOL anti-virus and as you can see now I am able to use the computer.
    I have yet to re-boot after uninsatlling though so i will cross my fingers.

  5. #5
    ozarkman Guest

    Default Re: installation stalls at 25%

    Do the following...

    1. &quot;Completely&quot; remove ZoneAlarm from your computer using the following:

    http://forum.zonelabs.org/zonelabs/b....id=89327#M103


    2. Download a new copy of your chosen ZoneAlarm product to your Desktop.

    3. Restart computer in &quot;SAFE MODE&quot;.

    4. Click on the ZoneAlarm Icon to install.

    5. Reboot Computer in Normal mode...You should now have your usable version of ZoneAlarm installed (May need to re-trieve it from your start Menu) !

    This will work...The important part is #1...getting rid of &quot;All&quot; past remnants of ZoneAlarm first...

    hth...ozy


    Operating System: Windows Vista Home Premium
    Software Version: 7.1.078.000 (Vista only)
    Product Name: ZoneAlarm (Free)

  6. #6
    Join Date
    Nov 2004
    Location
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    Posts
    17,287

    Default Re: installation stalls at 25%

    Hi!please note that installing in SAFE MODE should only be considered as a last resort option...Everything may work fine but its not always the case.So, in other words, not really recommended and should be used if everything else fails.Cheers,Fax

    Click here for ZA Support
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