I am new to this forum, and really hope that you can help me with my problem with my Compaq Laptop.
I have spent 6 hours in the past two days, with Microsoft Techs, trying to figure out how to regain access to the internet, now that I installed IE7. When it installed it also, apparently, uninstalled IE5, so I can't get on the web until it stops being blocked.
When I first got the laptop, four years ago, I installed the free version of Zone Alarm, and had quite a few problems with the IE5, that was installed on it at that time. I called HP tech supp, and it was finally determined that Zone Alarm was causing it. So ZA was uninstalled and the problems went away. I decided I would stay away from ZA after that.
Last March, I was installing some software, from the net, and apparently, Zone Alarm was included. I didn't knowingly install it, but when I started having problems with IE7, I looked for ZA and found it had been installed, again on 3/21/07.
As I said, I have spent 6 hours on the phone, with MS tech supp - first with IE support, then with Win XP supp. They both came to the conclusion that ZA was causing the problem. I won't go into all that they tried, because it didn't work. Towards the end of the last call, under Registration Editor -- Software, ZoneLabs, but could not delete the files. We then tried Services.msc / view / TrueVector Internet Monitor / General -- changed startup type from Automatic to Disable. Tried to change Service status from started to Stop, but the button was grayed out, so couldn't do that. Tried to Apply startup disable, but got error: Access is denied. At that point the tech said that there was nothing else he could do, and suggested I call ZoneAlarm for help. Since there isn't a phone number (free) to call, I decided to try this forum. I sure hope you can help, as I can't get on the web until this is resolved.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)