I humbly ask for your help! Having:
- read great things about ZAISS
- happily used the free ZA firewall for months
& given that my existing security software (**bleep** AV 10) was about to expire, a few days ago
I decided to change to ZAISS, possibly combining it with Kaspersky AV 7 and disabling the AV component of ZAISS (which I know is an earlier version of Kaspersky, so I presumed there
be any conflicts). So,
I did the following:
- I unistalled **bleep** and replaced it with a trial verion of KAV.
- Then, in order to avoid any potential for my existing ZA firewall conflicting with the new ZAISS
was about to
install, and given that I wanted to make a fresh start with security and was happy to reconfigure the various settings
once the new software was in place, I unistalled the free ZA firewall.
It was only at the early stage of installation that I saw the advice not to do that and instead to install any upgrades over the existing versions.
- I set about downloading the trial version of ZAISS with a view to buying it after the trial.
- Everything seemed to be going fine - the ZAISS software downloaded ok and the installation started. But then
it stopped installing at 24%, at a file located at c:\Windows\system32\Zonelabs\zlquarantine.dll and seemed to hang.
- After waiting for ages (I thought some process was working behind the scenes)
I checked the computer's
Task Manager and it said that a file called GLB2A.tmp was not responding.
- So, I cancelled the installation and tried starting it again, and again, and again. Every time, it stopped at the same place with the same errors listed.
- I decided that
the downloaded software might not have
come through properly, so I deleted that and tried to download it again.
That's when things really went wrong. My computer would not connect into the internet and still won't!
I get a pop-up message from the task bar saying "Wireless Network Connection. This connection has limited or no connectivity. You might not be able to access the Internet or some network resources. For more information, click this message". which I've done and clicked the option to repair the connection, all with no success. I tried connecting by cable (as opposed to wireless) but it didn't work either.
Thinking that something had gone wrong with my router or at least something to do with my ISP's network (which is eircomnet), I tried connecting to the internet using my computer at several other access points, and still no success. I've also
tried using several other computers on my own connection, and all of them connect to the internet using my connection without a problem.
I've had a look at the Add or Remove Programs function in Control Panel and although the installation of ZAISS only got as far as 24% there's now a program called ZoneAlarm Security Suite with a size of 7.29MB listed.
I'm by no means knowledgeable about the inner workings of computers. The only reason I can come up with for
my computer's inability to connect to the internet
is that whatever of the 24% of ZAISS
that was installed has changed some of the TCP/IP or DNS or DHCP settings on my computer (or something to do with them) so that the processes that enable connection to a network have been instructed not to function.
For info, my internet connection is ADSL (someone from ZA customer services asked me if I was using dial-up even though
the software had downloaded properly). My computer uses Windows XP, automatically updated, and other than the **bleep** & the ZA firewall, previous security products I've used on this pc were Norton and Webroot SpySweeper (which I uninstalled due to conflicts with **bleep**).
I'd really appreciate if someone could help me resolve this.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite