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Thread: ZA Free 7.0.408.000 broke my home network

  1. #1
    vranab Guest

    Default ZA Free 7.0.408.000 broke my home network

    Since I upgraded to ZA Free 7.0.408.000 (from 7.0.something, don't remember what) on the machine on my home network that hosts files and printers, none of the other computers can access anything.
    The other computers get an error message "[drive name] is not accessible.
    You might not have permission to use this network resource.
    Contact the administrator of this server to find out if you have access permissions.
    Not enough server storage is available to process this command."
    It worked earlier yesterday, then I upgraded ZA, now it doesn't work.
    No other changes to the machine.
    But it still happens if I shut down ZA.
    Uninstalled ZA and the network worked fine.
    Then installed ZA free 7.0.408.000 and got the same error message.
    So I suspect something inside ZA Free itself.
    On the computer with the new ZA, the Event Viewer does show an error 2011 "The server's configuration parameter "irpstacksize" is too small for the server to use a local device.
    Please increase the value of this parameter."
    This is also referenced on the web as the cause of the "not enough server storage" message.
    The proposed solution is to increase the registry's IRPStackSize parameter, but mine is set to the maximum (0xffffffff - it was fffffffe before).
    So that doesn't appear to be a solution for me.
    I've added my home network to the trusted zone and still have the problem.
    Temporarily made even the internet connection trusted, so that everything was in the trusted zone, but still had the problem.
    The drives and printers are shared.
    Does anybody else have ZA Free 7.0.408.000 working on a home peer-to-peer network?
    Is there a formal way to bring this to the attention of CheckPoint, or do they monitor here?


    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZA Free 7.0.408.000 broke my home network

    Did you do a clean install or an upgrade when it asked during the install?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  3. #3
    vranab Guest

    Default Re: ZA Free 7.0.408.000 broke my home network

    It turns out I did both.
    First time was an upgrade.
    Then I uninstalled and did a clean install.
    Same problem both ways.
    Any other ideas/suggestions?
    I'm ready to uninstall and install the old version.

  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZA Free 7.0.408.000 broke my home network

    For a test, turn the internet security to medium, reboot, and see if that works.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  5. #5
    vranab Guest

    Default Re: ZA Free 7.0.408.000 broke my home network

    Didn't work.
    (Had already tried it.)
    Turning off ZA didn't work.
    Complete uninstall and reinstall of the previous version 7.0.362.000 solved the problem, but of course not with the 7.0.408 version.
    I guess I'll get a nag in 60 days about upgrading again - hopefully I'll remember not to.

  6. #6
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZA Free 7.0.408.000 broke my home network

    Make sure you report it to http://www.zonelabs.com/tsformso they can look into it.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  7. #7
    vranab Guest

    Default Re: ZA Free 7.0.408.000 broke my home network

    That form appears not to work for ZA Free, giving a "sorry" message after submission.
    Clearly CheckPoint doesn't want feedback on the product from their "valued Free ZoneAlarm users".
    Oh well, I tried.

  8. #8
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZA Free 7.0.408.000 broke my home network

    I will pass it on.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  9. #9
    prof_fate Guest

    Default Re: ZA Free 7.0.408.000 broke my home network


    <blockquote><hr>vranab wrote:
    That form appears not to work for ZA Free, giving a &quot;sorry&quot; message after submission.
    Clearly CheckPoint doesn't want feedback on the product from their &quot;valued Free ZoneAlarm users&quot;.
    Oh well, I tried.
    <hr></blockquote>I agree that there should be some way for Users of the Free Version to report problems other than this Public User Forum..
    However, Free Tech Support is a Privilege granted Only to the Paying Customers..
    It has been my experience with many Software Companies who even charge their paying Customers for access to Tech support..
    X-(
    Very Few Software Companies provide a Free version of their program, and many Charge for Tech Support..
    try Searching the User Database option above for message with a solution to your problem..
    Good Luck..

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