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Thread: problems with recent update of free ZoneAlarm

  1. #1
    athiker95 Guest

    Default problems with recent update of free ZoneAlarm

    I updated yesterday to 7.0.408.0 but it stalled about 80% of the way through while on some .tmp file called C:\DOCUME~1\Mark\LOCALS~1\Temp\GLBF.tmp . I then had to cold reboot my computer to get it going. When it came back up there was no zone alarm icon, but vsmon.exe is running (does that mean my computer is protected, or not?). When I tried to rerun the install file, it gave me this message:

    Error: Setup is unable to shut down the TrueVector service. Install cannot continue without shutting down the TrueVector service.Please use the service manager to shut down the TrueVector service and then restart the installer program.

    I went into Services and I do see the True Vector component, but right clicking on it does not allow me to stop it - those options are grayed out. There are some tabs under Properties, but in the General tab, there are options at the bottom to start,stop,resume, pause,etc, but they are all grayed out.

    So how do I use the service manager to shut it down?

    Should I just try to uninstall Zone Alarms using Add/Remove and start all over? I have no desire to screw up my computer, so any safe suggestions are appreciated!

    Thanks,
    Mark

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: problems with recent update of free ZoneAlarm

    Reboot into the safe mode of windows and install ZA from there. If that doesn't work, a manual uninstall of ZA will be needed. But we will cross that road later.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  3. #3
    athiker95 Guest

    Default Re: problems with recent update of free ZoneAlarm

    Rebooting in safe mode doesn't load vsmon.exe? I assume it doesn't or I wouldn't be able to continue with my installation, is that correct?

    Thanks,
    Mark

  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: problems with recent update of free ZoneAlarm

    It may, but then the installer will be able to kill it. Doing an install over an incomplete install / uninstall while in safe mode generally fixes the problem.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  5. #5
    athiker95 Guest

    Default Re: problems with recent update of free ZoneAlarm

    Success! That did the trick! Thanks for the tip. Now can continue with my real life.

    Mark

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