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Thread: Upgrade and StartUp

  1. #1
    tpm Guest

    Default Upgrade and StartUp

    Hello,I have used the free ZA for several years, and am using WinXP.
    I just upgraded to v70408.
    Although ZA is running there is now a Windows Security Alert icon in the Notification bar saying that the firewall is not turned on.
    Also, because i use Lin's Startup Control v2.8, I have discovered that there are now 3 instances of 'zclient.exe' in the registry HKLM/run.
    It seems that, when upgrading, ZA is not clearing the registry of previous entries and so is cluttering my startup.

    Is this contrubuting to the 'alert' problem?
    Should I totally uninstall and reinstall a new ZA?
    Any suggestions ?
    Thanks, -TPM

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    naivemelody Guest

    Default Re: Upgrade and StartUp

    Here try this uninstall instruction -<hr>

    To remove ZoneAlarm completely from your computer in case normal uninstall can t be run or doesn t run properly, do the following:

    * Right click the ZoneAlarm systray icon and click Restore ZoneAlarm Control Center.

    Go to Overview &gt; Preferences and uncheck Load ZoneAlarm at startup.

    Close Control Center, right click the icon again and then click Shutdown ZoneAlarm.

    Note: If you're unable to carry out this step because the icon is missing, you can skip it and proceed with the next steps, but in this case do them all in safe mode!


    * Go to Start &gt; Programs &gt; ZoneLabs and click Uninstall, or uninstall ZA using Control Panel &gt; Software &gt; Add/Remove Programs.

    If a security check appears, click Yes and continue the uninstall procedure.


    * Make sure hidden files and folders are shown. To do so open Windows Explorer. Depending on your OS click Tools or View and then Folder Options &gt; View.

    Choose Show hidden files and folders, uncheck Hide protected operating system files (Windows 2000/XP/2003 only) and click OK.

    * Next go to Start &gt; Search &gt; Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives. Also make

    sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search
    box and click Search Now.

    Zonelabs; &quot;zone labs&quot;; &quot;Internet logs&quot;; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; zllictbl.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*

    A list of files and folders belonging to ZoneAlarm will appear in the Search Results pane.

    if you re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties.Verify it belongs to ZoneLabs.

    If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.

    * Empty the Recycle Bin.

    * Now remove all ZoneLabs keys that may be left in the Windows registry. To do this copy the lines below and paste them into Notepad.

    Save the file as zabegone.reg, double click it and allow for the registry changes to be made.




    [-HKEY_CURRENT_USER\Software\Zone Labs]

    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]

    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]



    ZoneAlarm will now be completely removed from your computer. If you wish to install a new copy of ZA, be sure to do so under an administrator account

    with full rights and permissions.

    <hr>After the un-install, re-install with this link -
    - prior to downloading, don't use web accelerators or download managers. Shutdown, shut-off or un-install all other security software, especiallly anti-spyware (like Spysweeper, SpywareDoctor, CounterSpy, etc.) Better to temporarily shut-off your anti-virus. Better to use IE instead of firefox for downloading ZA. Post back results.
    <hr>:8}NaiveMelody NYC 9-23-07 - Rock And Roll Stew - Traffic

  3. #3
    tpm Guest

    Default Re: Upgrade and StartUp


    I would have done this from the beginning but the advice from ZA was that I need not uninstall the old version in order to upgrade.
    Is that incorrect then?

  4. #4
    naivemelody Guest

    Default Re: Upgrade and StartUp

    For the Windows firewall alerts, see -<hr>For the multiple 'zlclient.exe' - see -<hr>and this -<hr>Disregard my previous post, of un-install then, or you can try if the above does not work, your decision.

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