For whatever "benefit" the following might provide, I receive a BSOD after completely removing my old ZA client (doing so with the /clean switch, and following all of the recommended directions from SlyFox in terms of various file folders and registry entries).
I receive this BSOD upon finalizing the install and restarting the computer the first time after the installation has completed.
Here are the particulars:
(0xC0000005, 0xF862DE0, 0xF8B9CF08,
srescan.sys -address F862DE0B
base at F86260000,
DATESTAMP 46699718</blockquote>

Interestingly, I now receive the same thing when trying to re-install the preceding ZA product--which had been working just fine prior to my attempt to install the latest package.
I have performed the cleaning methods several times, with no change in behavior--regardless of which version I attempt to install.

Presently, I am no longer running a ZA product.

While I have not yet seen anyone report a BSOD for this version, am wondering if there are others out there seeing the same thing.


Mike Gentry

Operating System:Windows XP Pro
Software Version:7.0
Product Name:ZoneAlarm (Free)