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Thread: Can not inunstall up grade

  1. #1
    oldcharlie Guest

    Default Can not inunstall up grade

    When I down load the up-grade for my free Zone alert and try to inunstall it ,I get the message that "this is not a win32
    thing and it won't work. Help.


    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: Can not inunstall up grade


    Welcome to the Forum!

    I get an invalid Win32 application error

    You are getting this error because the setup file you downloaded from the web is incomplete. You need to delete the file you downloaded. Clear your recycle bin once you have deleted it. Go to ZoneAlarm (FREE) and download the latest update. Once you have downloaded the update ensure the size of the file is the same as the actual size of the file. This should resolve the problem.

    Are you using any type of "Web Download Accelerators"? If you are, PLEASE turn them off, as they will cause problems downloading with Zone Alarm.

    Hopefully the above two solutions will fix your problem, if not PLEASE post back, THANKS.


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