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Thread: ZASS died, now true vector wont let me reinstall.

  1. #1
    alisonme Guest

    Default ZASS died, now true vector wont let me reinstall.

    I've been using ZAPro for years, and upgraded to SS early this year.
    First my ZASS downgraded itself to Pro (I'm subscribed until well into 2008),
    and I didn't get around to trying to fix it.

    Then a couple of weeks later ZA told me that my free trial had expired, so I tried to input my license key (copied and pasted from my account), but it wouldn't accept it.
    Then I tried to uninstall and reinstall from my backup disc.
    The reinstall would not work, the error message was 'unable to log into tru vecor' and something about shutting it down.
    After looking on here I followed the instructions for a clean uninstall, deleting files and amending the registry, and afterwards the software did reinstall, but it wouldn't work;
    'tru vector has encountered a problem and has to close'.
    Repeatedly.
    This completely froze my computer.
    I've booted into safe mode and uninstalled the programme again, so now my computer works, but attempting to reinstall brings me back to 'unable to log into tru vector'.
    What next?


    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZASS died, now true vector wont let me reinstall.

    do the uninstall like you did before, then reboot to safe mode, and install ZA from there. Then reboot back to normal windows, and try to reenter your key. Tell me what happens.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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