Trying to install (upgrade) to ZoneAlarm 7.0.408 hangs. After asking about installation method (upgrade or clean install), it just hangs. In task manager I see the process running, and there's also a related process named GLBxx.tmp (xx changes) using 99 % of the cpu time. Tried both upgrade and clean installation.

Tried also uninstalling, but had no luck. The message is: Uninstall failure. The uninstaller cannot locate resources needed to uninstall.

Could this be related to Kaspersky anti virus since the upgrade has worked great prior to installing Kaspersky?


Operating System:Windows XP Home Edition
Software Version:7.0
Product Name:ZoneAlarm (Free)