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Thread: Uninstalling ZoneAlarm and Reinstalling

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  1. #1
    mikagurl Guest

    Default Uninstalling ZoneAlarm and Reinstalling

    Hello
    I am having problems with accessing the internet with my Laptop, and have been given instructions to log into Safe Mode and delete the Backup files in order to reconfigure the settings.

    Before I do these steps, I was going to try to totally uninstall the Zonealarm Pro, which I know how to do.
    The only thing is, when I come back to reinstall it, I dont have any disks or anything - so how will I beable to install it again?

    I have some Update Patches which I have downloaded in the past and could use one of those, but will it remember my previous product code?

    Any help would be appreciated.

    Operating System:Windows XP Home Edition
    Software Version:6.5
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Uninstalling ZoneAlarm and Reinstalling



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    May I suggest the following, PLEASE?

    Go ahead and complete the procedure of removing the Internet Logs and see if that fixes your problem. If it does not, then there are other solutions that can posted for you, instead of uninstalling/reinstalling ZA. Here are the instructions for you.

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox

    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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