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Thread: Free ZA crashes vista before instalation?

  1. #1
    thijsd Guest

    Default Free ZA crashes vista before instalation?

    Hello,

    when i start the free ZA instalation, my new computer crashes right away.
    i have a vista 32x ultimate.
    my comp is not slow, its a quad core 2,8 Ghz.

    So can someone help me?

    If u need more info, just ask it

    Operating System:Windows Vista Ultimate
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    naivemelody Guest

    Default Re: Free ZA crashes vista before instalation?

    1 -
    Have you properly un-installed any previous
    firewall/security suite?? Please un-install all previous firewalls
    (most new pc/laptops come with pre-installed security software) Attention if you had Norton or McAfee - see -
    http://forums.zonelabs.org/zonelabs/...message.id=154
    - strongly urged to use the Removal Tool.2 - don't use download managers nor web accelerators while downloading ZA. And use Internet Explorer 6/ 7 is preferred over Firefox and others for ZA install.3 - prior to downloading, temporarily shut-down/shut-off or un-install any anti-spyware (especially Webroot SpySweeper, SpywareDoctor, CounterSpy, Windows Defender, etc. and you may need to be cautious of any software - monitors, back-ups, performance utilities, (System Mechanics, Norton utilities) etc. = these can conflict with a proper ZA install.4 - http://forums.zonelabs.org/zonelabs/...message.id=145
    . If you right click ZA tray icon, see "Help" this is your User Guide = has common settings, customizations, plus troubleshooting - lot's of info.5 - any error codes or messages during the crashes? Please describe in detail. Listing all notable
    software, helps - ex. webcams, system mechanics, etc.<hr>

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