Greetings:

I checked on this and several other boards and didn't see this specific problem, so here goes...

I'll start with the obvious:
- ZA Pro Internet Security Suite, 3 computer license, 2 year contract, purchased in June of this year (06/2007)
- All 3 computers have XP Home, with current updates, no other active security.
- version of ZA Pro ISS is 70_337_000 (from the install file, since ZA won't run - see below)

The problem:
Three computers, three licenses, everything is running fine for several months. Sometime earlier this week, two of the computers lost their ZA license. Exact date of failure is unknown, as my computer tends to stay on for days on end, and my wife's computer tends to stay off for days on end. My son's computer still works just fine, for some odd reason.

The symptom:
On the two "down" computers, ZP Pro throws a polite little window stating our trial of the evaluation version of ZA Pro has expired. When we type in the license key (as the box says to do, if you already purchased the product), we get the "Invalid License" error box. The third computer seems to be working just fine. My guess is something at the ZA end has blown off the "Paid for Three" check box and is only authorizing the single box.

The complications:
Many of the similar complaints on this board have received the standard "Microsoft Solution to Everything" (ie reinstall). My computer has many customized settings for ZA, none of which can be backed up, as ZAPro won't even come up to allow the backup to be run. I tend to run high levels of security, which require lots of custom settings to get various web sites and other programs to run. This took much trial & error over the last few versions of ZA, and I really don't want to have to do this all over again.

The request:
What can I do to get these two other computers reauthorized without having to blow everything away and start over from scratch? Ideally, a new (functional) key for the two "down" computers will be provided in short order. Failing that, some way of (without having a functioning ZA program) backing up the preferences, so they can be put back in place after the reinstall.

The grumpy:
I do software for a living, and this kind of **bleep** really **bleep**es me off. I do embedded work, and frequently work on projects of a million SLOC or more. We have all kinds of testing and review stages that the code goes thru before it goes to the customer. If you haven't looked into CMM/CMMI yet, you should. This kind of failure is not good for the image of Software Engineers, much less your company. Lets get this fixed ASAP!

Thanks,
Ken, who is starting to sound like his Grandpa already!

Operating System:Windows XP Home Edition
Software Version:7.0
Product Name:ZoneAlarm Internet Security Suite