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Thread: Product Update subscription expired - can't renew

  1. #1
    jkowalskie Guest

    Default Product Update subscription expired - can't renew

    I am running Windows XP ProI have ZoneAlarm pro version 6.5.737.000 (True Vector sec engine version is the same as is the driver version).Anti Spyware version is 5.0176.0
    my product update service subscription expired on 11/11/2007Hitting the RENEW button or CLICK HERE does nothing and I want to renew my subscription.When the warnings came up a week or two ago I hit renew and it also went nowhere.
    How do I renew my product subscription???


    Operating System:Windows XP Pro
    Software Version:6.5
    Product Name:ZoneAlarm Pro

  2. #2
    naivemelody Guest

    Default Re: Product Update subscription expired - can't renew

    Please check with this link - http://www.zonealarm.com/store/conte...s/renewals.jsp<hr>You have some choices here:1 - you can renew and keep the 6.5.737 {if you remember to have
    &quot;Check for product updates:&quot; is set &quot;Manually&quot; and you resist to update the firewall; you can of course update your anti-virus/ anti-spyware definitions -that's ok -- that is a whole different section, alltogether} or2 - you can renew and upgrade up to the latest version - 7.0.408 - see - history of and changes/improvements - http://download.zonealarm.com/bin/fr...seHistory.html<hr>Tips:1
    - don't use download managers nor web accelerators while downloading ZA. And use Internet Explorer 6/ 7 is preferred over Firefox and others for ZA install.2
    - prior to downloading, temporarily shut-down/shut-off or un-install any anti-spyware (especially Webroot SpySweeper, SpywareDoctor, CounterSpy, Windows Defender, etc. and you may need to be cautious of any software - monitors, back-ups, performance utilities, (System Mechanics, Norton utilities) etc. = these can conflict with a proper ZA install.3
    - http://forums.zonelabs.org/zonelabs/...message.id=145
    . If you right click ZA tray icon, see &quot;Help&quot; this is your User Guide = has common settings, customizations, plus troubleshooting - lot's of info.<hr>NaiveMelody NYC 11-12-07 - The Second Time Around - Shalamar

    Message Edited by NaiveMelody on 11-14-2007 11:39 PM

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