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Thread: Can't Uninstall ZASS in VISTA.

  1. #1
    ggator Guest

    Default Can't Uninstall ZASS in VISTA.

    Need to uninstall and reinstall ZASS v 7.1.078.000 because of oft-mentioned license key problems. New VISTA user and am getting an message that I need Administrator access to uninstall.
    I have user account set up as administrator.
    What's the problem?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Can't Uninstall ZASS in VISTA.


    <BLOCKQUOTE><HR>ggator wrote:
    Need to uninstall and reinstall ZASS v 7.1.078.000 because of oft-mentioned license key problems. New VISTA user and am getting an message that I need Administrator access to uninstall. I have user account set up as administrator. What's the problem?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Here is my two cents worth..
    That is not Zone Alarm, That is a Feature of Microsoft Vista.. trying to Protect you from yourself..Right click on the program you want to Uninstall will pop up a windows with several option..Click "Run and Administator" when installing or Uninstalling..---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg

    ZoneAlarm Security Suite version:7.1.078.000
    TrueVector version:7.1.078.000
    Driver version:7.1.078.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:2007112712001
    Anti-spyware engine version:5.0.162.0
    Anti-spyware signature DAT file version:01.200711.2915
    AntiSpam version:5.0.0.8843
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    flyyourway Guest

    Default Re: Can't Uninstall ZASS in VISTA.

    Turn off UAC when trying to uninstall ZA in Vista,you can turn UAC by following these steps.1. Click Start
    2. Click Control Panel
    3. Click User Accounts and Family Safety
    4. Click User Accounts
    5. Click Turn User Account Control On or Off
    6. Uncheck the checkbox
    7. Click OK
    You may then need to restart the PC for this to take affect,then try uninstalling ZA,then re-enabling UAC in the same manner you just disabled it.

  4. #4
    ggator Guest

    Default Re: Can't Uninstall ZASS in VISTA.

    Thanks...so far so good.
    I uninstalled old version after disabling the UAC.
    NOW I am getting a TrueVector must be shut down message.
    Can't find any trace of TrueVector in any prgram files.
    Please help AGAIN!Thanks.

  5. #5
    flyyourway Guest

    Default Re: Can't Uninstall ZASS in VISTA.

    look in the services and place true vector to manual and click stop,true vector is the firewall part of ZA.Once you have done that reboot and try the uninstall process again.
    1) Click on Start
    2) Click on Run
    3) enter &quot;services.msc&quot; (no quotes) and select OK
    4) scroll to true vector monitor and double click.

    If this doesnt resolve your issue please just repost.

  6. #6
    lalittle Guest

    Default Re: Can't Uninstall ZASS in VISTA.


    <blockquote><hr>GeorgeV wrote:
    Right click on the program you want to Uninstall will pop up a windows with several option..Click &quot;Run and Administator&quot; when installing or Uninstalling..
    <hr></blockquote>
    PLEASE don't delete this post -- I am asking for clarification on the previous post's instructions on how to overcome an uninstall issue with ZASS, which is the topic of the original post in this thread.
    This is an honest question that is
    directly pertinent to this thread.

    George:
    When right clicking and checking
    &quot;Run As Administrator,&quot; are you saying to do this on the uninstall &quot;Shortcut,&quot; or to
    an actual
    exe file?
    In other words, does using &quot;Run As Administrator&quot; on
    the ZASS
    shortcut work for the program the shortcut references?
    Thanks,
    Larry

    Message Edited by lalittle on 11-30-2007 11:22 PM

  7. #7
    bigdawg_daddy Guest

    Default Re: Can't Uninstall ZASS in VISTA.


    <blockquote><hr>lalittle wrote:

    <blockquote>PLEASE don't delete this post -- I am asking for clarification on the previous post's instructions on how to overcome an uninstall issue with ZASS, which is the topic of the original post in this thread.
    This is an honest question that is
    directly pertinent to this thread.
    </blockquote>
    Thanks,
    Larry

    Message Edited by lalittle on 11-30-2007 11:22 PM
    <hr></blockquote>Hi!
    lalittle..
    I'm just a user here like you, But I think ONLY the administrator or Moderator have Delete privileges in most Forums..Some Forum Software includes Auto Delete functions to Edit out Message with profanity or that Violate the Guidelines..
    I have Noticed while reading messages, that you have &quot;Hijacked many other Users Message&quot;Perhaps You do not understand How to START Your own Message trend???
    At the Top Left side.. in the TOPIC Area that you Select,
    Under the Read Search Box, the first OPTION is &quot;NEW Message&quot;

    That Allows you to Create a New Message Trend under Your Name.
    However, as you have been doing, if you first Click on somebody else's Messages, then the Top Left Option changes from &quot;NEW Message&quot; to &quot;REPLY&quot;
    The &quot;REPLY&quot; option is Only to be used to help answer that Users Problem, or ask that user for More Information about his Problem or how that your solved HIS/Her problem
    In this case to get back to the &quot;NEW Message&quot; option you need to go to the Top Left Side above the &quot;Reply&quot; option and Click on the &quot;ZoneAlarm user Forum &quot; label or the Topic label just under it..This will change the &quot;Reply&quot; option to the enter your own New Message option..
    Now do you Understand about unintentional Hi-Jacked message?
    and as a Licensed User you can get Specific Help to you Problems directly from an Employee of Zone Alarm by contacting Tech Support at this Address: www.zonealarm.com/tsform


    ---------------------------------------------------------
    ZoneAlarm Security Suite version:7.0.462.000
    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.82
    Anti-virus signature DAT file version:931039237
    Anti-spyware engine version:5.0.187.0
    Anti-spyware signature DAT file version:01.200711.2925
    AntiSpam version:5.0.6.8903

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