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Thread: ZoneAlarm (free) 7.0 408 w/ WinXP: failed update and can't uninstall

  1. #1
    eatmorechicken Guest

    Default ZoneAlarm (free) 7.0 408 w/ WinXP: failed update and can't uninstall

    I just downloaded and attempted to up date to ZoneAlarm version: 7.0.408.000 (free) on my WinXP SP2 system, but my computer is hanging. I selected the clean install and it took several hours and GLBx.tmp was using 100% of my resources. After 4 hours, I killed the process and re-booted my system and attempted to re-install. Again, it was hanging and GLB.tmp took 100% of my resources for several hours. I even redownloaded the update in case it was corrupted. I than tried to uninstall ZA, but that failed b/c it "could not locate resources needed to uninstall". When my computer starts it says "vsutil.dll" is missing.

    Any help would be appreciated.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm (free) 7.0 408 w/ WinXP: failed update and can't uninstall

    Hi, Welcome to the Forum! PLEASE go to the following thread and hopefully it will solve your problem, if not PLEASE post back, THANKS. http://www.nohold.net/noHoldCust25/P...ion_error.html SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    vieraissa Guest

    Default Re: ZoneAlarm (free) 7.0 408 w/ WinXP: failed update and can't uninstall

    I have had the same issue for a month. Is this link OK,
    since it gets me to solving a validation problem?

    SlyFox replied me earlier:

    "http://forum.zonelabs.org/zonelabs/b...6#M72967"

    I replied to this forum, but I guess SlyFox did not
    read it, so I'll try here again.

    You gave me 3 options:

    1) Uninstall ZA7x free.
    -> It will not uninstall. Complaining about missing components.

    2) Staying with 6.5.737
    I downloaded (several times with Firefox and IE) the version 6.5.737 but it does not install.
    -> Complains about it's not a win32 setup file.

    3) Buying ZA Anti-virus
    I just paid Kaspersky for 3 years, so I do not see this as an option.

    Regards,
    Pete

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm (free) 7.0 408 w/ WinXP: failed update and can't uninstall



    First of all, PLEASE START A NEW THREAD, as this threadhasanothermember posting abouthis/her problems, THANKS

    PLEASE follow these guidelines when posting, THANKS.

    http://forum.zonelabs.org/zonelabs/b...;message.id=71

    http://forum.zonelabs.org/zonelabs/b...ssage.id=24673

    http://forum.zonelabs.org/zonelabs/b...ssage.id=73188

    Thank you for your time and have a nice day!

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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