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Thread: Unable to upgrade/Install ZA Free

  1. #1
    elson Guest

    Default Unable to upgrade/Install ZA Free

    I am running:

    WinXP home
    Webroot Spy Sweeper
    AVG Free Edition
    previous edition of ZoneAlarm
    system mechanic 6 - inactive except for SMsystemanalyser

    ZA told me to upgrade my free edition to the current version, so I did, but after 13% or so (after it mentions vswmi) into the extract/install process, the installer threw an error.

    So I uninstalled ZA and tried to clean install from the downloaded file zaZA_Setup_en_exe (40,422 KB), but I got what I think was the same error:

    ZoneAlar-10250English has encountered a problem and needs to close. We are sorry for the inconvenience." This appears to be a Windows popup.

    This error occurs even with AVG resident shields turned off and after I exit Spysweeper (although a few of the Spysweeper Shields remain active).

    I tried various things, including uninstalling ZA and deleting every vsmon file I could find, but nothing seems to change the pattern.

    Any idea how to get ZA reinstalled?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Unable to upgrade/Install ZA Free

    Hi,Welcome to the Forum!1.) PLEASE go to the following threads and download your version of Zone Alarm that you want to installed on your computer. PLEASE download it on your DESKTOP, BUT DO NOT INSTALL IT, until you completely followed the instructions BELOW.

    ZoneAlarm (FREE)

    http://www.zonelabs.com/zadownload

    ZoneAlarm with Antivirus

    http://www.zonelabs.com/zaavdownload

    ZoneAlarm Pro

    http://www.zonelabs.com/zapdownload

    ZoneAlarm Security Suite

    http://www.zonelabs.com/zasuitedownload

    2.) Once you have downloaded your version of Zone Alarm to your Desktop.

    3,) DISCONNECT FROM THE INTERNET. If you use Cable or DSL Modem, PLEASE DISCONNECT IT. ALSO, ANY OTHER PROGRAMS, THIS INCLUDES THE WINDOWS FIREWALL, EXCEPT YOUR BASIC PROGRAMS TO RUN WINDOWS. To find out what APPLICATIONS ARE RUNNING, PLEASE GO TO YOUR TASK MANAGER. Control + Alt+ Delete. It should bring you to your Task Mgr. Look for Applications, make sure there are NO APPLICATIONS RUNNING. If they are, use the END TASK BUTTON.

    Courtesy : Guus abc from Nucia Dutch Antispyware Forum, the Gurus here, and Tech Support, and others.

    To remove ZoneAlarm completely from your computer in case normal uninstall can t be run or doesn t run properly, do the following:

    * Right click the ZoneAlarm systray icon and click Restore ZoneAlarm Control Center.

    Go to Overview > Preferences and uncheck Load ZoneAlarm at startup.

    Close Control Center, right click the icon again and then click Shutdown ZoneAlarm.

    Note: If you're unable to carry out this step because the icon is missing, you can skip it and proceed with the next steps, but in this case do them all in safe mode!

    * REBOOT

    * Go to Start > Programs > ZoneLabs and click Uninstall, or uninstall ZA using Control Panel > Software > Add/Remove Programs.

    If a security check appears, click Yes and continue the uninstall procedure.

    * REBOOT

    * Make sure hidden files and folders are shown. To do so open Windows Explorer. Depending on your OS click Tools or View and then Folder Options > View.

    Choose Show hidden files and folders, uncheck Hide protected operating system files (Windows 2000/XP/2003 only) and click OK.

    * Next go to Start > Search > Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives. Also make

    sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search box and click Search Now.

    Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; **bleep**.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*

    A list of files and folders belonging to ZoneAlarm will appear in the Search Results pane.

    Note: if you re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties. Verify it belongs to ZoneLabs.

    If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.

    * Empty the Recycle Bin.

    * Now remove all ZoneLabs keys that may be left in the Windows registry. To do this copy the lines below and paste them into Notepad.

    Save the file as zabegone.reg, double click it and allow for the registry changes to be made.

    REGEDIT4

    [-HKEY_CLASSES_ROOT\ZAMailSafe]

    [-HKEY_CURRENT_USER\Software\Zone Labs]

    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]

    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]

    * REBOOT

    ZoneAlarm will now be completely removed from your computer. If you wish to install a new copy of ZA, be sure to do so under an administrator account with full rights and permissions.

    4.) Now go back to your DESKTOP to where you have downloaded a FRESH COPY of ZONE ALARM AND INSTALL IT.

    5.) PLEASE LET ZONE ALARM configured your PROGRAM SETTINGS. WHY? There is a very good possibility that when you manually install the Program Settings, something DOES NOT get properly installed, therefore causing major problems with your installment of Zone Alarm. Later on if you decide you do not want a specific program in your Programs Control Panel, then remove it. If it is required, you will get alert about it allowing or disallowing it. That's your decision. I have always done this, never a problem by letting Zone Alarm configure my settings.

    6.) When everything is totally completed, PLEASE reboot your system and connect back on to the Internet, make sure all your other programs are activated this includes Zone Alarm and the ones you had disabled, especially your Cable or DSL Modems.

    Thank you for your time and have a nice day!

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    elson Guest

    Default Re: Unable to upgrade/Install ZA Free

    Hello Sly :-)

    Well, things were going well until I came to:
    > * Now remove all ZoneLabs keys that may be left in the Windows registry.
    > To do this copy the lines below and paste them into Notepad.

    > Save the file as zabegone.reg, double click it and allow for the registry changes to be made.

    > REGEDIT4
    > [-HKEY_CLASSES_ROOT\ZAMailSafe]
    > [-HKEY_CURRENT_USER\Software\Zone Labs]
    > [-HKEY_LOCAL_MACHINE\Software\Zone Labs]
    > [-HKEY_USERS\.DEFAULT\Software\Zone Labs]

    When I double-click the file zabegone.reg, it just opens in Notepad, instead of opening the registry editor. I can't determine what the command file is doing _exactly_ form the WinXP help docs, and jacking around with the registry is scary, so I need to ask what to do to get zabegone.reg to do its thing.

    Thanks!!!

  4. #4
    elson Guest

    Default SUCCESS!!!! Re: Unable to upgrade/Install ZA Free

    I reassociated .reg files with registry editor - I have no idea how they got associated with Notepad - and the zabegone.reg file ran. All else went well, & I am rebooting after the clean install..... Everything comes up.... Reactivating anti-spyware & anti-virus.... Now begins the Q&A on what must be allowed to access the intarweb & what should never. Looks operational!!

    Thank you very much for a job well done!!

  5. #5
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: SUCCESS!!!! Re: Unable to upgrade/Install ZA Free

    Hi elson,You are Very Welcome!Thank you very much for posting back and I am Very Happy your issue has been fixed.Have a Great Weekend!SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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