I am running:
Webroot Spy Sweeper
AVG Free Edition
previous edition of ZoneAlarm
system mechanic 6 - inactive except for SMsystemanalyser
ZA told me to upgrade my free edition to the current version, so I did, but after 13% or so (after it mentions vswmi) into the extract/install process, the installer threw an error.
So I uninstalled ZA and tried to clean install from the downloaded file zaZA_Setup_en_exe (40,422 KB), but I got what I think was the same error:
ZoneAlar-10250English has encountered a problem and needs to close. We are sorry for the inconvenience." This appears to be a Windows popup.
This error occurs even with AVG resident shields turned off and after I exit Spysweeper (although a few of the Spysweeper Shields remain active).
I tried various things, including uninstalling ZA and deleting every vsmon file I could find, but nothing seems to change the pattern.
Any idea how to get ZA reinstalled?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)