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Thread: Cannot uninstall ZA 6.5.737.000

  1. #1
    teb Guest

    Default Cannot uninstall ZA 6.5.737.000

    I have used ZA for quite a long time, it worked flawlessly up until the time I upgraded to ZA7. Since then I have downgraded to ZA6, but have had limited functionality and had to endure many errors and problems.

    Anyway, the situation now is whenever I try to uninstall zonealarm via the uninstaller, it appears to be working fine. However, upon reboot, vsmon.exe crashes and the system instantly reboots. I have followed the instructions here:
    http://forum.zonelabs.org/zonelabs/b...message.id=103

    But they have not helped. I am also unable to boot into safe mode, it automatically reboots at the login screen.

    Since then I have reinstalled ZA, and not attempted to uninstall.

    Operating System:Windows XP Pro
    Software Version:6.5
    Product Name:ZoneAlarm Pro

  2. #2
    teb Guest

    Default Re: Cannot uninstall ZA 6.5.737.000

    - Problem Solved -

    I solved this problem because 2 services were left partially functioning on my machine. To solve this, I ran "sc delete CAISafe". This uninstalled the service, and stopped the system from crashing on every reboot. After this, I was able to reboot and login successfully, and reinstall a functional copy of zonealarm.

  3. #3
    bigdawg_daddy Guest

    Default Re: Cannot uninstall ZA 6.5.737.000


    <blockquote><hr>TEB wrote:
    - Problem Solved -

    I solved this problem because 2 services were left partially functioning on my machine. To solve this, I ran &quot;sc delete CAISafe&quot;. This uninstalled the service, and stopped the system from crashing on every reboot. After this, I was able to reboot and login successfully, and reinstall a functional copy of zonealarm.
    <hr></blockquote>Wow!
    Good detective work..
    Thanks for the Feedback..

    ---------------------------------------------------------
    ZoneAlarm Security Suite version:7.0.462.000
    TrueVector version:7.0.462.000
    Driver version:7.0.462.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:931991803
    Anti-spyware engine version:5.0.162.0
    Anti-spyware signature DAT file version:01.200712.3015
    AntiSpam version:5.0.0.8843

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