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Thread: Error installation

  1. #1
    taaruplund Guest

    Default Error installation



    I has been written earlier, but has still problems installing Zonealarm Pro.




    I have tried to remove al folders and files who has anything to do with Zonealarm,




    Internet Logs" (windows directory)
    "Zone Labs" (under your Program Files folder)
    "Zonelabs" (under your Windows System32 folder as I has removed the register dll, but still I can install the program.




    As I have started the installation I got the message




    D:\windows\system32\zonelabs\vsmon.exe
    could not be opened. and the installation stops.




    Do you have any ideas of what s wrong.




    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro

  2. #2
    watcher Guest

    Default Re: Error installation

    Dear taaruplund:

    That is the short list you posted. Here is the long list.

    Manual Uninstall of ZAPRO

    First the disclaimer. This list is for manually uninstalling ZAPRO only, on a Windows XP operating system. It is a last resort, short of reformatting and reinstalling your operating system. Editing the Registry directly can cause catastrophic problems to your operating system, program files, and data. Changes are usually made in real time. I recommend that you use a registry editor that has an Undo feature, something that regedit does not have. I have not tested this method as I never had a severe enough problem with ZAPRO to warrant it. Therefore, proceed at your own risk.

    Make sure you are logged on either as the Administrator or an account that is a member of the Administrator's group. Also, I would do these actions in Safe Mode due to the problems you have had.

    1.DELETE THESE FOLDERS

    C:\Program Files\Zone Labs(this folder will be elsewhere if you chose a custom location to install this program)
    C:\WINDOWS\Internet Logs
    C:\WINDOWS\system32\ZoneLabs

    2.DELETE THESE FILES

    C:\WINDOWS\system32\vsconfig.xml
    C:\WINDOWS\system32\vsdata.dll
    C:\WINDOWS\system32\vsdatant.sys
    C:\WINDOWS\system32\vsinit.dll
    C:\WINDOWS\system32\vsmonapi.dll
    C:\WINDOWS\system32\vspubapi.dll
    C:\WINDOWS\system32\vsregexp.dll
    C:\WINDOWS\system32\vsutil.dll
    C:\WINDOWS\system32\vswmi.dll
    C:\WINDOWS\system32\vsxml.dll
    C:\WINDOWS\system32\zlcomm.dll
    C:\WINDOWS\system32\zlcommdb.dll
    C:\WINDOWS\system32\**bleep**.dat

    If 1 and 2 were deleted to the Recycle Bin, empty that now.

    3.DELETE THESE REGISTRY SUBKEYS

    HKCR\ZAMailSafe

    HKCU\Software\Zone Labs

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ZoneAlarm Pro
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\ZoneAlarm Pro
    HKLM\SOFTWARE\Zone Labs
    HKLM\SYSTEM\ControlSet001\Services\Eventlog\System \vsdatant
    HKLM\SYSTEM\ControlSet001\Services\vsdatant
    HKLM\SYSTEM\ControlSet001\Services\vsmon
    HKLM\SYSTEM\ControlSet002\Services\Eventlog\System \vsdatant
    HKLM\SYSTEM\ControlSet002\Services\vsdatant
    HKLM\SYSTEM\ControlSet002\Services\vsmon
    HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Sy stem\vsdatant
    HKLM\SYSTEM\CurrentControlSet\Services\vsdatant
    HKLM\SYSTEM\CurrentControlSet\Services\vsmon


    HKU\.DEFAULT\Software\Zone Labs
    HKU\S-x-x-xx\Software\Zone Labs(x's represent numbers, mine may be different from yours)
    HKU\S-x-x-xx-xxxxxxxxxx-xxxxxxxxxx-xxxxxxxxxx-xxxx\Software\Zone Labs

    4.DELETE THESE REGISTRY VALUE NAMES

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Sha redDLLs-C:\WINDOWS\system32\drivers\vsdatant.sys
    -C:\WINDOWS\system32\vsdata.dll
    -C:\WINDOWS\system32\vsdatant.sys
    -C:\WINDOWS\system32\vsinit.dll
    -C:\WINDOWS\system32\vsmonapi.dll
    -C:\WINDOWS\system32\vspubapi.dll
    -C:\WINDOWS\system32\vsutil.dll
    -C:\WINDOWS\system32\vswmi.dll
    -C:\WINDOWS\system32\vsxml.dll
    -C:\WINDOWS\system32\zlcomm.dll
    -C:\WINDOWS\system32\zlcommdb.dll
    -C:\WINDOWS\system32\ZoneLabs\camupd.dll
    -C:\WINDOWS\system32\ZoneLabs\cerbprovider.pvx
    -C:\WINDOWS\system32\ZoneLabs\scheduler.dll
    -C:\WINDOWS\system32\ZoneLabs\ssleay32.dll
    -C:\WINDOWS\system32\ZoneLabs\vsavpro.dll
    -C:\WINDOWS\system32\ZoneLabs\vsdb.dll
    -C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    -C:\WINDOWS\system32\ZoneLabs\vsmondll.dll
    -C:\WINDOWS\system32\ZoneLabs\vsruledb.dll

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run-ZoneAlarm Client

    Once you do all this, go into Add or Remove Programs and if ZoneAlarm Pro is still listed, click to Remove it. It will bring up a dialog box stating program has been removed and prompts if you want to remove the entry. As you go through these, you may find that some of these are not on your system. Just continue. I doubt that this list is everything but I would say most of it.

    Good luck and please post your results.

    WATCHER

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