I do have a valid license key as I paid for the software, but I doubt I'd get any futher with ZA web-based tech support than I would here. Thanks for the advice, though.
you should neverthless contact ZA official support and explain in detail the issue and all remedies you have already tried.
If ZA is not informed of the problem, it is unlikely that it will be fixed in the near future.
Thanks....yeah, I already filled out the form and sent it along. I basically just referenced my post in this thread along with some additional info. Thanks again.